About the role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
We're looking for a Product Operations Manager to help our product org run smoothly, ship faster, and make better decisions. You'll own operational processes across product planning, launch readiness, and team cadences — and you'll be the connective tissue between product, engineering, design, and GTM.
YOU WILL
- Support and own product planning cycles — quarterly planning, goal tracking, retrospectives, and weekly team rhythms
- Drive launch coordination: maintain checklists, track cross-functional dependencies, and ensure teams are go-live ready
- Build and maintain product health dashboards; surface actionable data to support prioritization decisions
- Document processes, build playbooks, and identify where workflows can be tightened or automated
- Facilitate meetings and ensure follow-ups are captured and closed
- Partner with analytics to answer the right operational questions, not just report on what's already tracked
YOU HAVE
- 2–4 years of experience in product operations, program management, or a similar operational role
- Strong process instincts — you see the gaps before they become problems
- Comfort with data: you can pull insights from dashboards and translate them into clear recommendations
- Excellent written communication and meeting facilitation skills
- Experience with tools like Smartsheet, Jira, Confluence, or similar
- A builder mindset — you look for ways to automate before defaulting to manual
Nice to Have
- Familiarity with GTM or launch coordination workflows
- Exposure to AI productivity tools in an operational context
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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