ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Primary Responsibilities

• Managing employees by providing feedback and coaching sessions within the purview of account processes.
• Facilitate training based on the approved outline/curriculum for the account.
• Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
• Provides post-training support.
• Document processes through recorded sessions.
• Material development creating: Process Guide, Process Maps, Training Outline, Calibration Logs, and Knowledge

Requirements

• Minimum of 6 months in the BPO industry as a TRAINER
• Strong computer skills with knowledge of Microsoft Excel/Google Sheets
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent analytical skills
• Strong problem-solving skills
• Strong organizational skills
• Willing to work onsite in Makati or Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives