About the role
POSITION SUMMARY
Reporting to the Manager, Retail Warehouse, the Retail Warehouse Associate plays a vital behind-the-scenes role within the Revenue & Engagement department, supporting the Museum’s retail experience. As a steward of merchandise, this position ensures items are received, handled, and delivered with care and precision while maintaining a seamless flow of inventory from the warehouse to the museum store.
This role also serves as a trusted driver, responsible for the safe and timely transport of goods between locations, upholding high standards of safety, reliability, and operational excellence.
RESPONSIBILITIES
-
Receive and inspect incoming shipments, verifying quantities, condition, and alignment with purchase orders, packing slips, and transfer documentation
-
Unpack, label, and organize merchandise to preserve product integrity, accessibility, and efficient stock flow
-
Maintain accurate inventory records through cycle counts, audits, and timely updates in inventory management systems or handheld devices
-
Replenish the museum store in a timely manner, partnering with store staff to support merchandising priorities, launches, and seasonal product flow
-
Pick, pack, and prepare merchandise for internal transfers, store requests, and customer fulfillment with accuracy and efficiency
-
Process damaged goods, returns, and discrepancies according to established procedures, escalating issues as needed
-
Help reduce loss and shrink by handling merchandise carefully, maintaining secure storage practices, and reporting variances promptly
-
Uphold a clean, organized, and safe warehouse environment that reflects operational excellence and supports OSHA-compliant practices
-
Load and unload goods with care, recognizing the value and craftsmanship of each item
QUALIFICATIONS
-
High school diploma or GED equivalent required
-
Valid CA Driver License
-
2+ years of experience in warehouse, retail, logistics, or a related operational environment
-
Ability to lift to 50 lbs. and perform physical tasks in a fast-paced environment
-
Forklift certification (or ability to obtain) preferred
-
Familiarity with inventory systems, handheld scanners, and stock management practices
-
Strong attention to detail, organization, and accuracy in receiving, stocking, and fulfillment tasks
-
Reliable, team-oriented, and able to communicate effectively across warehouse and retail operations
-
Knowledge of health and safety standards and maintaining OSHA-compliant operations in California
WORK ENVIRONMENT
-
Combination of warehouse and retail environments
-
Exposure to varying weather conditions while loading, unloading, and transporting merchandise
-
May require early mornings, evenings, weekends, and holidays
PHYSICAL REQUIREMENTS
-
Ability to lift, carry, push, and pull up to 50 lbs.
-
Ability to stand, walk, bend, and perform repetitive tasks
