Freelance Customer Experience evaluation opportunities across premium and luxury sectors.

Join CXG, a global leader in Customer Experience, and take part in evaluating real customer journeys for the world’s leading premium and luxury brands.

We help brands enhance their customer experience through structured evaluations based on real interactions across physical and digital touchpoints. As part of the expansion of our freelance network, we are looking for reliable, detail-oriented individuals to conduct Customer Experience evaluations in Australia.

This is a freelance, project-based opportunity. Assignments are compensated, clearly structured, and offered based on your location and availability.

The Role

As a Freelance Customer Experience Evaluator, you will assess real customer journeys and provide objective, structured feedback through our digital platform.

This opportunity is ideal for students, early-career professionals, or anyone looking for flexible, occasional freelance work.

Responsibilities

• Select assignments based on your availability and location
• Visit assigned locations and evaluate the full customer experience
• Observe key details such as service quality, environment, and customer interactions
• Assess both physical and digital touchpoints, including follow-up communication
• Submit clear, structured, and objective feedback through short online questionnaires

Selection Process

• Apply through this platform live.cxg.com
• Short screening process
• Access to available assignments in your area

Requirements

• Must have a valid driving license
• Strong attention to detail and observational skills
• Ability to provide objective and structured feedback
• Reliable and punctual in completing assignments and reports
• Comfortable interacting in a retail environment

Benefits

• Freelance, project-based collaboration
• Flexible schedule – choose assignments based on your availability
• Paid assignments (details provided per project)
• Opportunity to work with leading luxury brands
• Access to a global community of evaluators