Role Overview

Our client in the UK is seeking a Senior Operations Manager to oversee and streamline their operational functions. This role is ideal for a strategic, self-driven professional with a proven track record of managing teams, improving processes, and implementing systems that enhance efficiency across a growing business. You will be responsible for the day-to-day operations, while also developing and optimizing operational frameworks to support future growth.

Key Responsibilities

• Lead, mentor, and manage the operations team, including Operations Manager and Facilities staff, ensuring high performance and accountability.
• Develop, implement, and maintain operational systems, policies, and standard operating procedures (SOPs) to enhance efficiency, consistency, and scalability.
• Monitor, measure, and improve operational performance using KPIs, workflow analysis, and continuous improvement initiatives.
• Oversee facilities, property management, and maintenance operations, ensuring compliance, cost control, and timely execution.
• Collaborate with senior leadership to align operational strategies with business objectives.
• Manage external vendors, contractors, and service providers, negotiating contracts and ensuring SLAs are met.
• Lead special projects to drive business transformation and operational improvements.
• Ensure robust health, safety, and compliance standards across all operations.
• Prepare reports, presentations, and operational insights for leadership and stakeholders.
• Act as a key liaison between teams, clients, and external partners to ensure smooth operations and exceptional service delivery.

Requirements

Required Skills & Experience

• 5–10 years of operational management experience, ideally in property, facilities, or surveyor-related industries.
• Proven leadership experience with a history of managing multi-disciplinary teams.
• Strong systems thinker with experience building SOPs, operational frameworks, and scalable processes.
• Excellent project management, organizational, and time-management skills.
• Ability to analyze operational data and metrics to drive decision-making and continuous improvement.
• Strong communication and interpersonal skills; adept at managing internal teams and external stakeholders.
• Self-starter with a proactive approach, able to work independently and drive results.
• Experience managing budgets, contracts, and vendor relationships.
• Proficient in Microsoft Office Suite and operational management tools (e.g., Trello, PayProp, or equivalent).
• Knowledge of health and safety regulations and property compliance standards is desirable.

Education

• Bachelor’s degree or equivalent experience in Business, Operations Management, Property, or related fields.
• Additional certifications in Operations, Facilities Management, or Project Management are advantageous.

Personal Attributes

• Strategic thinker with a hands-on approach.
• Exceptional problem-solving and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong leadership presence and credibility to influence teams and stakeholders.
• Resilient, adaptable, and results-oriented mindset.