About the role
Bosta
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Description:
This position is responsible for ensuring the timely and efficient supply of outsourced labor to Bosta’s
operations through effective coordination with 3PL providers. The role supports workforce planning,
monitors vendor performance against SLAs, and ensures daily labor availability aligned with operational
needs. Acting as the link between Operations and external labor suppliers, the specialist ensures smooth
execution, accurate tracking of workforce deployment, and continuous alignment with business demand and
peak requirements.
operations through effective coordination with 3PL providers. The role supports workforce planning,
monitors vendor performance against SLAs, and ensures daily labor availability aligned with operational
needs. Acting as the link between Operations and external labor suppliers, the specialist ensures smooth
execution, accurate tracking of workforce deployment, and continuous alignment with business demand and
peak requirements.
● Fulfill workforce hiring for assigned hubs/sorting locations as per the plan and be agile to meet Operations Peaks and spikes.
● Coordinate with the central workforce team and comply with the approved vendors they provide to ensure timely hiring and workforce availability.
● Oversee onboarding, system registration, deployment, and offboarding processes for employees.
● Act as the main Workforce contact for Hub Managers on daily workforce and employee matters.
● Handle employee relations issues, complaints, disciplinary cases, and workplace investigations.
● Ensure compliance with company policies, labor regulations, and workforce procedures across assigned sites.
● Monitor vendor workforce performance, attendance, discipline, and compliance standards.
● Conduct workforce audits and maintain accurate employee records and HR documentation.
● Track and provide workforce metrics including hiring status, turnover, absenteeism, and disciplinary trends.
● Escalate operational workforce risks and recommend corrective actions when needed.
● Coordinate with the central workforce team and comply with the approved vendors they provide to ensure timely hiring and workforce availability.
● Oversee onboarding, system registration, deployment, and offboarding processes for employees.
● Act as the main Workforce contact for Hub Managers on daily workforce and employee matters.
● Handle employee relations issues, complaints, disciplinary cases, and workplace investigations.
● Ensure compliance with company policies, labor regulations, and workforce procedures across assigned sites.
● Monitor vendor workforce performance, attendance, discipline, and compliance standards.
● Conduct workforce audits and maintain accurate employee records and HR documentation.
● Track and provide workforce metrics including hiring status, turnover, absenteeism, and disciplinary trends.
● Escalate operational workforce risks and recommend corrective actions when needed.
Job Qualifications:
Bachelor’s degree in Business Administration, Human Resources, or a related field
1–3 years of experience in HR operations, recruitment coordination, or outsourced workforce in high
labor industries.
Proficiency in Excel and ability to work with workforce tracking systems
Strong coordination and stakeholder management skills, especially with Operations teams
Good analytical skills with ability to track and report headcount, attendance, and vendor performance
High level of organization, responsiveness, and ability to work under pressure in fast-paced environments
1–3 years of experience in HR operations, recruitment coordination, or outsourced workforce in high
labor industries.
Proficiency in Excel and ability to work with workforce tracking systems
Strong coordination and stakeholder management skills, especially with Operations teams
Good analytical skills with ability to track and report headcount, attendance, and vendor performance
High level of organization, responsiveness, and ability to work under pressure in fast-paced environments
Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process
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