Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

The Westin Resort Costa Navarino is looking for a Front Office Coordinator. The selected candidate will ensure smooth Front Desk Operations with administrative tasks and support the overall efficiency of Front Office.

Responsibilities

• Facilitate communication between departments and guests via email and phone calls.
• Manage orders for office supplies.
• Handle HR documentation, including roster changes, daily scans, and lunch plans as needed.
• Conduct daily checks of guest arrivals and report any issues to the Team Leader.
• Monitor flight schedules and promptly inform Front Office Management of any delays or changes, while maintaining accurate records for company data.
• Review and update guest requirements on the Marriott Global Source (MGS) platform for the Front Office Team.
• Coordinate guest comments logged in Opera and communicate relevant feedback to Supervisors.
• Prepare and provide necessary reports to Supervisors.
• Ensure the Front Office is consistently well-equipped to meet operational needs.

Requirements

• Minimum of 2 years of experience in the hospitality industry, with Front Office experience in a 5-star hotel preferred.
• Possess a degree in Hospitality.
• Demonstrate exceptional customer service skills.
• Exhibit strong communication etiquette, both written and verbal, with internal and external guests.
• Fluent in Greek and English, with proficiency in German, Russian, or French considered a plus.
• Strong computer skills and familiarity with Opera software.
• Display excellent collaboration, attention to detail, creativity, and organizational abilities.
• Capable of prioritizing tasks and managing multiple responsibilities effectively.
• Outstanding communicator, able to engage and charm guests from diverse backgrounds.
• Maintain a calm demeanor and uphold professional integrity at all times.
• Be an inspiring team player who fosters a positive work environment.
• Proactively seek creative solutions in every guest interaction.
• Ability to handle confidential information with discretion.

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide