About the role
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
This role sits at the center of our operations, translating upper management's vision into structured, actionable workflows for our frontline teams. As a versatile Generalist Assistant Manager overseeing three core sub-teams, you will rely on data to optimize the end-to-end driver lifecycle. In this position, you will work closely with and directly support the Operations Manager, ensuring seamless stakeholder management across internal and regional teams. Success demands a highly analytical approach to process mapping and a collaborative mindset to partner with Team Leads on the ground to craft out measurable solutions.
What you'll do
Process Optimization & Cross-Team Synergy
Workflow Alignment: Partner with Team Leads to review end-to-end operational processes across all sub-teams.
Silo Reduction: Identify operational gaps and friction points between teams, implementing integration strategies to ensure a smooth driver lifecycle.
KPI Mapping: Align daily sub-team outputs and performance metrics with macro-level business goals.
Continuous Improvement: Drive initiatives to streamline daily workflows, remove redundancies, and improve overall departmental efficiency.
Performance Governance & Leadership Development
Metrics & Reporting: Monitor overall team performance and support Team Leads in synthesizing weekly and monthly operational data.
Performance Intervention: Conduct joint reviews and structured sessions with Team Leads and Frontline (L1) agents to diagnose performance drops and execute turnaround plans.
Team Lead Coaching: Mentor and upskill Team Leads in performance management to maximize their squads' output.
Cross-Functional Coordination & Operational Excellence
Stakeholder Management: Act as the central operational link to align sub-teams with key stakeholders.
Daily Continuity: Oversee day-to-day ground operations, proactively resolving local bottlenecks to maintain business continuity.
Resource Optimization: Manage department capacity and manpower planning and financial budgets.
Ad-Hoc Execution: Provide agile, hands-on support for urgent projects and operational tasks assigned by the Driver Operations Manager.
Regional Alignment & Strategic Tracking
Regional Liaison: Maintain a collaborative relationship with the regional team to ensure local strategy aligns with organizational goals.
Metric Safeguarding: Track core regional KPIs closely, implementing data-driven local fixes to address any performance variances immediately.
Information Cascade: Translate regional updates into local action plans, while feeding ground-level data and insights back up for regional review.
What we seek
Versatility & Drive: Highly adaptable mindset with a proven willingness to handle ground-level execution and mid-level planning simultaneously.
Analytical Capability: Strong skills in data interpretation and turning raw numbers into actionable operational plans.
Process Mastery: Experience in mapping, managing, and improving complex cross-functional workflows.
Leadership: Proven track record of managing Team Leads and driving performance in a fast-paced environment.
What you’ll need
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or any related field.
Minimum of 3 years of experience in transportation, logistics, or fleet management, with at least 1 year in a supervisory or managerial role.
