About the role
View our much better version of this job spec on our careers page: https://juro.notion.site/juro-csm
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THE KEY BITS
Location: We can currently only accept applications from candidates that are located and have long-term working rights in the UK.
Flexibility: We operate a choice-first work approach that lets you work fully remotely from Day One even if you’re near an office hub.
Salary: We benchmarked ca. £40,000-£45,000 + 20% annual bonus (in 4x quarterly instalments based on performance targets) + equity at IC2 level in our progression framework for someone based in the UK.
Interviews: 3 stages totalling around 2.5 hours over 2 weeks, incl. a home task.
Start date: As soon as you can start.
Reporting to: George Hughes, Customer Success Team Lead.
More info: The FAQ below, juro.com/careers, our handbook or ask talent@juro.com anything.
HELP US HELP THE WORLD AGREE FASTER
Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it.
Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.
2026 is a big growth year for Juro. Our customer base is growing fast, especially in the US, and more teams are relying on us day to day.
A lot of our customers have got early value from Juro and are ready for what comes next. They want more guidance, better alignment across their teams, and help embedding Juro into how they really work.
To deliver that at scale, we need smart automation paired with strategic human connection. As a Customer Success Manager, you'll build the playbooks, automations, and touchpoints that help customers succeed — while identifying the moments where your personal involvement drives the most impact.
You'll own a $2.5–3M book of business (spread across 100-120 accounts) and shape how our low-touch CS model evolves as Juro grows.
🏆 Success for you means:
Keeping customers with us and growing their accounts by owning renewals and expansion across a scaled portfolio.
Building automated journeys & self-service resources to reduce hands-on support.
Identifying the high-leverage moments where human interaction makes the difference — and showing up strategically when it matters most.
Building trusted relationships with key stakeholders.
We care about building a diverse team where everyone feels they belong. That’s why our perks & benefits and choice-first work approach are designed with inclusivity in mind. Read more in our diversity, inclusion & belonging hub.
WHO WE LOOK FOR
Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally under-represented groups tend to apply only if they check all boxes. So if you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
To succeed here:
Every Juror finds their balance across our four core principles — we hire, develop and celebrate people who live them every day.
Curious how you’d fit? Try our personality quiz to see how you map against our principles.
On top of that, you have been part of a journey where:
You've built 3+ years of customer-facing experience at a fast-growing tech (SaaS/AI) startup.
You've engaged senior stakeholders, including Director level and above, holding credible, value-led conversations. And you're just as comfortable in the day-to-day with less senior contacts.
You've owned a full book of accounts on your own and have a deliberate way of deciding where your time goes each week, balancing higher value or more complex accounts against efficient digital touch for the wider book. (For context, as IC2 you’ll own a book of business of about $2.5M–$3M ARR, spread across 100-120 accounts.)
You've spotted an account going sideways before the customer raised it and acted on it without being told to, looping in the right people internally to move it forward.
* What you did is more important than how long you did it. While this range is an orientation for you to understand the level of experience we’re looking for, we still want to hear from you if you think you have what it takes but don't quite meet this number.
This job likely isn’t for you if:
Rolling up your sleeves in an early‑stage, “build‑the‑playbook‑as‑we‑go” environment feels chaotic instead of energising.
You're not comfortable with travel to meet customers in person — this role involves building relationships face-to-face, not just over Zoom.
OUR MISSION
Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible.
Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world.
We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.
Read more about our vision for intelligent contract automation.
GOT MORE QUESTIONS?
Check if they're answered on:
Our extended job description for this role: https://juro.notion.site/juro-csm
Our company handbook: https://juro.notion.site/handbook
Our careers page: https://juro.notion.site
There, you'll find answers on topics such as career progression, inclusion & belonging, the interview process, benefits and more. Or reach talent@juro.com for anything.
