VSC Fire & Security in Richmond, Virginia is seeking candidates for the position of Fire Alarm Service Technician.

Position Summary:

Service Technicians provide safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. This position is fire alarm focused and may include any of the following: Fire Alarm (Notifier, Gamewell FCI, Silent Knight, Fire Lite, Potter, Fike, EST, Siemens, AutoCall, Mircom); Area of Refuge (Honeywell, Rath, Talkaphone, Cornell); BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems).

 What we offer:

• Competitive salary. Range $25.00 - $45.00 and up based on experience (overtime eligible).
• Monday - Friday (occasional evening, weekend, and out-of-town work).
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.
• Sign-on Bonuses available for individuals with an active NICET or high-level manufacturer certifications.
• Referral Bonuses.

What you need:

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, area of refuge, BDA/DAS, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and to discern colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
• NICET FAS certifications, Notifier manufacturer certification, other fire alarm manufacturer certifications.

 What you will do:

• Installs, tests, and repairs fire alarm, area of refuge, BDA/DAS, or similar systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consults with client on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Follow design plans for installation start-up jobs and communicate and document any changes.