• Own overall relationship with assigned clients
• Ensure quality and timely service with high degree of responsiveness
• Work with other internal teams in ensuring engagement goals are met
• Educate clients on BreachLock capabilities and benefits
• Manage client expectations and escalations
• Ensure retention and satisfaction of all assigned clients with high NPS score
• Help be the gatekeeper of quality for all deliverables.
• Monitoring the delivery of active penetration tests through-out the lifecycle i.e., from kick-off to report delivery and retest
• Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction
• Support junior resources to resolve escalations and offer general process guidance
• Work with Cross Functional Teams to deliver pentesting as a service engagements
• Participate in Practice development activities
• Train other team members
• Build best practices and scalable repeatable processes for Project management function

Requirements

• Delhi NCR based and ability to work without additional sponsorship.
• Experience in Cybersecurity, preferably in pentesting services company, preferably servicing enterprise clients
• Familiarity with various pentesting methodologies
• Consulting mindset / operates with a sense of urgency
• 3 to 7 years of relevant experience managing technical projects
• Experience in customer & stakeholder management
• Strong written and verbal communication skills
• Detail oriented and analytical
• Team player, effective communicator
• Proven history as a team process expert and advisor to junior resources