The Workplace Services Associate responsibilities include but are not limited to:

The Workplace Services Associate is responsible for delivering exceptional operational support across EQT's headquarters. Serving as the primary owner of mailroom and shipping/receiving operations, this role is also cross-trained to provide receptionist coverage and support a variety of workplace and facilities functions.  

Key Responsibilities:

Mail & Package Operations 

• Receive, inspect, sort, and distribute incoming USPS, UPS, FedEx, DHL, courier, and internal deliveries. 

• Prepare and process outgoing mail and shipments using approved shipping systems. 

• Coordinate express shipments and special delivery requests. 

• Research and resolve lost, delayed, or misdirected packages. 

• Maintain knowledge of employee seating assignments and departmental locations to ensure timely and accurate delivery. 

• Operate postage equipment, shipping software, and package tracking systems. 

• Ensure all incoming and outgoing mail is processed accurately and on schedule. 

• Maintain an organized, clean, and efficient mailroom operation. 

• Maintain inventory of shipping supplies and mailroom consumables. 

Reception & Customer Service 

• Serve as backup receptionist during planned and unplanned absences, including greeting visitors, answering and directing incoming phone calls, issuing visitor badges, notifying employees of guest arrivals, and maintaining a professional front desk experience. 

• Support visitor management and building security procedures in accordance with company policies. 

• Respond promptly to employee inquiries regarding deliveries, shipments, and workplace services. 

• Build positive working relationships with employees, vendors, delivery partners, and building management. 

Workplace & Facilities Operations 

• Assist with conference room readiness, meeting setup, catering coordination, and event support. 

• Receive and distribute office supplies, furniture, equipment, and other workplace deliveries. 

• Support office moves, furniture installations, and workplace reconfigurations. 

• Coordinate deliveries and services with vendors, contractors, and building management. 

• Help maintain inventories of office, breakroom, and workplace supplies. 

• Support company meetings, employee events, and workplace initiatives through room setup, signage, deliveries, and logistics. 

• Cross-train across Workplace & Facilities functions to provide operational coverage during vacations, absences, and periods of increased business demand. 

• Perform other workplace, facilities, administrative, and operational duties as assigned. 

Required Experience and Skills:

• High school diploma or GED. 

• One to three years of experience in workplace services, mailroom operations, shipping and receiving, facilities, hospitality, office administration, or a related customer service environment. 

• Experience with USPS, UPS, FedEx, DHL, and other shipping providers. 

• Excellent customer service and interpersonal skills. 

• Strong organizational, time management, and multitasking abilities. 

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. 

• Ability to work independently while effectively managing multiple priorities. 

• Strong attention to detail and commitment to accuracy.