We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you'll love this role as Training and Programmes Officer at Civica

As a Training and Programmes Officer at Civica, you’ll play a pivotal role in shaping the future of our library services by managing end‑to‑end library training, designing and delivering impactful programmes, and coordinating a variety of activities that enhance staff capability and client satisfaction. You’ll take ownership of train‑the‑trainer initiatives, empowering colleagues to cascade knowledge effectively across teams. Reporting directly to the Senior Manager, Library Services and Operations, this role offers the opportunity to combine strategic programme management with hands‑on training delivery, ensuring Civica continues to meet its contractual commitments while fostering a culture of continuous learning and innovation.

Key Responsibilities
Library Training

• Development of training programmes (including preparation of training manuals and presentation slides, eLearning modules where required)
• Conduct regular training for staff on-boarding and continuous training programmes including workshops and training for individual and group sessions
• Assist in the train-the-trainer sessions as required
• Provide administrative support for the organisation and delivery of all training programmes
• Work with third parties to enhance the quality of training programmes

Library Programmes/Activities

• Development of reading and literacy programmes/activities (including preparation of programme guides, activities, etc.)
• Assist in the implementation of reading and literacy programmes as identified for the relevant target audience
• Deliver/Execute library programmes/activities at customer sites
• Assist in the marketing, outreach, and catalogue production of library programmes, including coordinating with third-party partners and vendors as required. 
•  Provide administrative support for the organisation and delivery of all reading and literacy programmes/activities 

Project Support 

• Assist and Support in the coordination of project-related activities, including reports, follow-up actions with internal stakeholders, as needed.  

Requirements

Apply if you have:

• Minimum Diploma, fluent in English
• Preferably ACTA or ACLP certified
• Proven experience as a trainer would be an advantage
• Proven experience in conducting programmes in schools or exposure to school libraries would be an advantage
• Proficient computer skills, Microsoft Office suite (Word, PowerPoint, Outlook, and Excel
• Familiar with digital, internet and social media online tools and platforms
• Knowledge of Library System (Spydus) would be an advantage
• Knowledge of library, development and conceptualising reading programmes and exposure to eLearning tools an advantage
• Able to multitask, prioritize, and manage time efficiently
• Good interpersonal, communication and presentation skills
• Reliable, friendly and approachable personality

Benefits

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning – there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.