Primary Location:

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Job Summary:

Required Qualifications:

Essential Duties and Responsibilities

• Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently.
• Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues. Troubleshoot hardware, software and audio-visual problems.
• Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
• Setup, install, image and maintain all associated equipment in assigned areas of responsibility.
• Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
• Integrate new technologies into existing structure of classrooms, offices and conference centers.
• Maintain accurate records on software, hardware, equipment utilization and problems.
• Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure copyright laws are not violated.
• Support all faculty, staff, and college owned student computers, including installation, imaging, and troubleshooting.
• Properly document all tickets in ticketing system. Support requests through ticketing system.
• Remediate security threats reported by the Security Department.
• Document and maintain accurate inventory and active directory containers.
• Create and update knowledge base articles.
• Assist with networking and telecommunications upon request.
• Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.​

Supplemental Functions

• Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.
• Perform other duties as assigned.

 
Knowledge, Skills and Abilities

• Knowledge of multiple types of audio-visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, media formats, etc.
• Knowledge of institutional standard computer software and hardware
• Knowledge of large event multimedia support
• Knowledge of department and college policies and procedures
• Computer and applicable software skills
• Audiovisual skills
• Troubleshooting skills
• Documentation skills
• Interpersonal skills
• Customer Service skills
• Ability to communicate effectively, both orally and in writing
• Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations.
• Ability to identify and resolve technical issues in a timely manner
• Ability to repair and maintain computers, media equipment, and associated management control software
• Ability to write and utilize technical literature
• Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
• Ability to adhere to and enforce the policies, protocols and guidelines set by the department

 
Physical Demands, Working Conditions and Physical Effort
Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, climbing and balancing, plus pushing, pulling and lifting. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.
 
Requirements
Associate degree from an accredited institution and three (3) years of related work experience required.
 
Equivalency Language
Five (5) years of directly related work experience may be substituted for the associate degree.
 

**This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.**

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.​

Required & Preferred Qualifications (if applicable):

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

***This is a Security Sensitive position. Therefore candidates will be subject to a criminal background check.***

Compensation Type:

Employment Type:

Compensation:

Hourly

For any employment questions, please contact HR at (972) 985-3783 or send an email to: [email protected].

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.