As a Technical Operations & Quality Coordinator, you will be responsible for supporting the Technical Team Leader in the day-to-day operation of the technical support team. Your primary focus will be on quality assurance activities, performance monitoring, reporting, training delivery, and operational coordination to ensure the team consistently meets service and quality standards. The Team Leader remains responsible for advanced technical expertise and complex training.

In this role, you will conduct QA reviews and customer satisfaction analyses, prepare weekly and monthly reports, coordinate team communication and scheduling activities, and serve as a point of contact for basic technical support inquiries. You will also be responsible for following up on customer cases and action items requested by clients or management, ensuring timely resolution and adherence to established processes.

Requirements

• A High school diploma or equivalent is the minimum requirement, College level preferred.

• Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.

• A proven track record demonstrating the skills and qualities outlined in this document.
• Good command of written and spoken English

Benefits

Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

We provide:

• Competitive remuneration package;
• Cafeteria package through SZÉP Card;
• Private healthcare through Medicover;
• Training and professional development opportunities;
• Diverse, friendly, and international work atmosphere;
• Modern office environment;