Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Technical Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

Provide day-to-day service management for real-time fraud detection and the bank's centralised audit database, required for SOX compliance.
Key Responsibilities
Subject Matter Expertise - Develop deep working knowledge of Banks (Retail & Corporate) applications, their services, batch jobs, and integration points.
Incident & Problem Management - Monitor and manage incidents in ServiceNow, ensuring timely triage, escalation, and resolution across both platforms.
Proactive Monitoring - Oversee Pre-Production and Production environments during working hours using Dynatrace, Kibana, and other monitoring tools to catch issues early.
Drive Best Practices - Apply ITIL Service Management principles to continuously improve incident, problem, and change processes.
Out-of-Hours Support - Participate in planned out of hours patching and change activities (~2-3 times per month), coordinating with Unix, DBA, and infrastructure teams to minimise disruption.

Obsolescence & Migration Support - Contribute to strategic infrastructure programmes including:
• Application replatforming from RHEL 7.9 to RHEL 9 and removal of legacy clustering
• General obsolescence such as RHEL 7.9-> 8 updates or RabbitMQ/IBM MQ upgrades

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• IT Service Management experience in financial services or a regulated environment
• Strong ITIL knowledge (Incident, Problem, Change Management)
• ServiceNow experience
• Familiarity with Linux/RHEL and on-premises hosting
• Comfortable with periodic and planned out-of-hours working
• Strong stakeholder management across multiple technical teams

Nice to have qualifications  

• Elasticsearch, Kibana, Dynatrace, or equivalent monitoring tools
• Message queue technologies (IBM MQ, RabbitMQ)
• Batch scheduling (Control-M)
• Mainframe technologies (DB2 z/OS) or mainframe migration experience
• Oracle Exadata / Oracle databases
• SOX compliance and audit controls
• Fraud detection/prevention domain knowledge

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a fulltime position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.