This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

Summary of Role:

The Strategic Account Specialist will be responsible for the day-to-day relationship between MWI and the MVH strategic accounts by providing superior customer service and support. The Strategic Account Specialist also develops and maintains successful working relationships with relevant departments at MWI that will best serve the customer.

Shift Details: Must be able to work 8:30am-5:30pm MST

Responsibilities:

• Provide all facets of customer service. This includes high volume phone support and response to email inquiries, in a timely and professional manner.
• Service customer calls, emails and faxes by responding to general inquires, concerns and requests.
• Reconcile potentially damaged and lost shipments. Including processing product returns and credits.
• Provide accurate information regarding products, pricing, services, policies and procedures.
• Maintain detailed records of customer interactions/communications in CRM (Orbit) system.
• Maintains frequent contact with internal and external customers to address all issues with assigned area of responsibility.
• Analyze and investigate customer issues by taking the appropriate action in a professional and timely manner.
• Complete assigned special tasks.

Education:

• High school diploma or equivalent is required; Bachelor’s degree is preferred.
• Customer service background is preferred; veterinary clinic experience is desirable.

Skills and Knowledge:

• Strong verbal and written communication skills.

• Intermediate or advanced excel skills are required and a proficiency with Word and Outlook is needed.
• Ability to deal with stressful situations as they arise.
• Communicates Effectively: Communicate thoughts, ideas, information, and messages completely and accurately; composes and creates documents with language and format appropriate to the subject matter; strong attention to detail; and checks, edits, and revises writing for correct information. Strong customer service interpersonal and decision-making skills.
• Teamwork: Make effort to seek others’ input; willingly collaborates and cooperates with others in the organization; develops effective working relationships with key associates within both the company and suppliers.
• Take Initiative: Assumes responsibility for necessary actions or problem resolution when accountability is not clear; appropriately initiates behavior on projects or other initiatives without requiring explicit management direction or guidance; knows when management involvement is required and seeks it out.
• Problem Solving: Recognizes that a problem exists; identifies possible reasons for the discrepancy and devises and implements a plan of action to resolve it.
• Organize and Maintain Information: Organizes processes and maintains information in a systematic fashion. Strong organizational skills with emphasis on attention to detail and accuracy.
• Flexible/Adaptable: Views change or problems as an opportunity to grow professionally and to develop new and better ways to do things; adjusts readily to alternations in routine; copes effectively with changes in scope of type of work.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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