Role: Sr. Systems Administrator

Serenity Healthcare 

Location: Lehi, UT 

Travel: 10-20%, US (as needed, not regular) 

THE OPPORTUNITY 

Serenity Healthcare is hiring a hands-on Senior Systems Administrator to own and improve the technology foundation behind a growing, multi-site healthcare organization. This is a high-impact role for a systems thinker who can balance security, automation, end-user support, infrastructure reliability, and practical business needs.  

 WHAT YOU WILL OWN 

• Administration and optimization of Microsoft 365, Entra ID, Azure, Defender, Purview, Intune, and Autopilot, including identity, access, endpoint compliance, security, and lifecycle management. 

• Live a cloud native life with Ubiquiti Unifi sites, Entra joined devices, and RMM through Atera and Splashtop / Rustdesk. 

• Support a technology environment spanning Azure, AWS EC2, SQL Server, becoming an expert in eClinicalWorks systems management. 

• Provide configuration and updates to our core SaaS systems: ActiveCampaign, Dialpad, Monday.com, DataWatch/PDK/Avigilon, WordPress, and others. 

• Automate provisioning, reporting, support, and administrative workflows using PowerShell, Power Automate, Microsoft Graph, REST APIs, Python, and SQL. 

• Own escalated Windows and Mac desktop support, licensing, VPN access, printers, scanners, application deployment, and practical troubleshooting across corporate and clinic operations. 

• Monitor system health, investigate security or reliability issues, maintain clear documentation, and strengthen standards for access, configuration, patching, backups, and recovery. 

• Partner with Security, Operations, Finance, Revenue Cycle, and other business teams to translate needs into secure, supportable technology solutions. 

• Manage vendors and platform relationships while identifying opportunities to simplify the environment, reduce manual work, and improve the employee experience. 

• Participate in buildout out of new clinics and providing the necessary technology 

WHAT YOU BRING 

• Sharp mind that picks up new ideas quickly and applies best practices. 

• Strong hands-on experience administering Microsoft cloud and endpoint environments. 

• Demonstrated ability to script and automate systems. 

• Working knowledge of cloud infrastructure, networking, SaaS administration, endpoint support, security controls, relational databases, and backup or recovery practices. 

• Build trust and relationships across the company and mentor junior team members 

• A practical, service-minded approach with the judgment to troubleshoot urgent issues, communicate clearly, document decisions, and prevent problems from recurring. 

• Ability to operate as an owner in a fast-moving environment, prioritize competing needs, and carry work from diagnosis through implementation and follow-through. 

HELPFUL EXPERIENCE 

• ActiveCampaign or other CRM platforms  

• Waystar, insurance claims, or healthcare revenue-cycle systems  

• Healthcare and/or EClinicalWorks or other electronic medical records systems 

• Synology backup environments; PDK or similar physical access-control platforms 

• Advanced Windows and Mac support; and multi-location technology operations 

• Certifications like Security+, Microsoft Azure, Amazon AWS 

Serenity Mental Health Centers is an equal opportunity employer.  This position is contingent upon successfully completing a criminal background check upon hire.