SUMMARY:

Responsible for all aspects of the operations at multiple or complex locations including, people management and development, process improvement, policy design and deployment, contractor oversite and safety.

Essential Duties & Responsibilities:

• Direct all operations personnel, including dispatchers, operations assistants, warehouse personnel, drivers, and service crew in daily activities, whether employees or contractors
• Ensure all service-related activities are performed to the highest level possible in accordance with company and vendor standards.
• Ensure that all employees and contractors have proper training, job skills, and knowledge to perform assigned duties. Assess and act when re-training is needed.
• Ensure compliance with governmental regulations, licensing and permitting, and administrative policies and procedures
• Lead performance reviews, career path planning meetings, positive feedback and recognition activities, corrective action meetings, and disciplinary actions with all operations personnel
• Foster an environment and culture of Safety First, monitoring practices and adjusting as appropriate to sustain a safe work environment
• Establish and execute operational playbook for worksites to improve safety, productivity, profitability, and customer satisfaction
• Establish and monitor process for records management related to job records, contractor records, client records and vendor records
• Mentors and develops leaders and staff
• Develop and deploy site-wide process improvement projects to optimize operations and improve productivity to meet or exceed business objectives
• Own and deliver the operational budget including productivity, financial and labor planning and operational goals
• Effectively leverage Operations Managers and Supervisors to solicit ideas and understand problems and challenges at the site
• Networks with leaders across the company to solicit and share process improvement and best practices to drive efficiencies and cost savings.
• Drive timely planning and scheduling for all jobs and all lines of business
• Establish quality goals and continuous improvement plans and monitor for performance against goals
• Monitor gross margins for service line. Develop and implement specific plans to improve gross margins compatible with operation goals
• Monitor productivity of production crews against goals
• Manage overtime hours within acceptable guidelines
• Participate in job costing to provide the basis to secure additional profitable business opportunities
• Negotiate contracts with equipment and materials suppliers as delegated and agreed to with the Director of Operations
• Serve as subject matter expert for business development and sales calls to describe and promote the company’s capabilities
• Recommend capital expenditures for acquisition of new equipment and maintenance of existing equipment to increase efficiency and services of operations department
• Set policies and procedures for facility and vehicle security, including end of day checks, and monitor them for completion

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• 5+ years general warehouse/operations experience
• 2+ years management experience
• Bachelor’s degree preferred or five years related experience and/or training; or equivalent combination of education and experience. 

Job Skills Required

• Excellent verbal and written communication skills
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Strong analytical and problem-solving skills
• Excellent attention to detail and follow through
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision
• Must have full knowledge of operations accounting including P&L, budgeting, and variances
• Financial management and business acumen skills
• Manages multiple subordinate managers who supervise multiple employees in Operations.
• Proven track record of effective qualitative and quantitative judgement and good decision making
• Financial management and business acumen skills
• Demonstrated leadership abilities

Other Duties & Responsibilities:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

• Primarily based in an office or cubicle working environment
• Noise level in the work environment is usually moderate
• Regular exposure to warehouse working environment where loud noises exist

Physical Activity Level:

• The employee must occasionally lift and/or move up to 20 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.