The University of Miami Health System (“UHealth”) Facilities Operations & Planning Department has an exciting opportunity for a full-time Sr. Facilities Operations Control Representative in Miami, Florida.

The Senior Facilities Operations Control Representative facilitates the smooth operations of facility functions by providing support to the operations of the service desk and providing outstanding customer service. Additionally, the incumbent mentors junior staff, and addresses the resolution of complex operations issues.

Core Responsibilities:

• Enters and analyzes data, and prepares reports to present to appropriate managing staff.

• Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.

• Generates work orders from correspondence or phone calls received.

• Receives and responds to inquiries, questions or concerns.

• Facilitates work order control and management.

• Assists with training of less experienced team members.

• Maintains detailed and organized records of all relevant forms.

• Supports personnel in completing accident report forms.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:                                                                                                                                                                           

• High School Diploma or equivalent/relevant experience, certification or license

• Minimum 3 years of relevant experience required

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.