À propos de ce poste Spa Host chez Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.About the role
As Spa Host, you will play an important role in delivering an exceptional spa and wellness experience for Resort guests. You will provide warm, personalized assistance while supporting daily spa operations, maintaining the cleanliness and presentation of all facilities, and ensuring a safe, serene, and welcoming environment. This role requires a proactive approach, strong attention to detail, and a genuine passion for guest service and wellness within a world-class luxury Resort.
What you will do
- Greet guests warmly and provide knowledgeable information about spa services, facilities, amenities, and wellness offerings.
- Assist guests with spa appointments, locker arrangements, and the use of spa facilities, ensuring a seamless and personalized experience.
- Respond to guest questions, requests, and needs with professionalism, attentiveness, and a genuine commitment to guest satisfaction.
- Ensure guests understand and courteously follow spa guidelines and safety procedures to maintain a comfortable, secure, and enjoyable environment.
- Maintain the cleanliness, organization, readiness, and overall presentation of all spa areas, including locker rooms, relaxation lounges, and other designated facilities.
- Complete daily opening and closing checklists to ensure all spa areas are clean, properly maintained, organized, and fully stocked.
- Replenish spa amenities, including towels, robes, toiletries, refreshments, and other guest supplies, ensuring they are consistently available and presented to Resort standards.
- Monitor spa equipment and facilities, including hot tubs, saunas, and steam rooms, to ensure they are functioning properly and report any maintenance needs promptly.
- Prepare, set up, and break down designated areas for spa treatments, wellness activities, and Temazcal sessions as required.
- Support therapists, coordinators, and other Spa & Wellness team members to ensure seamless service delivery and efficient daily operations.
- Communicate effectively with colleagues and supervisors regarding operational needs, guest requests, maintenance concerns, and other relevant matters.
- Participate in training sessions and team meetings to remain informed about spa offerings, service standards, procedures, and Resort protocols.
- Follow all safety, hygiene, and operational procedures to ensure a secure and well-maintained environment for guests and staff.
- Report any accidents, injuries, unsafe conditions, or maintenance concerns to management immediately.
- Handle lost and found items in accordance with established Resort policies and procedures.
What you bring
- Minimum 6 months of experience working in a hotel, spa, wellness facility, or similar environment, preferably within a high-end or luxury hospitality setting.
- Genuine passion for the health, wellness, and hospitality industries, with a strong commitment to delivering exceptional guest experiences.
- Strong organizational skills, attention to detail, and the ability to prioritize and manage multiple tasks in a dynamic Resort environment.
- Excellent interpersonal and communication skills, with a warm, welcoming, and service-oriented approach.
- High grooming standards and a professional demeanor consistent with a luxury hospitality environment.
- Excellent telephone etiquette and the ability to interact confidently and professionally with guests.
- Proficiency in English, including strong verbal communication and the ability to understand and communicate effectively with guests and colleagues.
- Computer literacy and the ability to learn and use Resort systems and operational tools as required.
- A proactive, reliable, punctual, and team-oriented approach with a genuine willingness to support the Spa & Wellness operation.
- Ability to safely push, pull, lift, and move up to 75 lbs., including clean and used linen carts to and from laundry areas.
- Ability to remain attentive to guest needs while maintaining high standards of cleanliness, organization, safety, and service throughout the shift.
What we offer:
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Access to hotel fitness and wellness programs (where applicable)
- Recognition programs and employee wellness initiatives
Schedule & Hours:
- Full-time position
- Shifts may include early mornings, evenings, weekends, and holidays depending on operational needs
We look forward to receiving your application!
Successful candidates must possess legal work authorization in Mexico.
Learn more by visiting us at:
Company Site: http://www.fourseasons.com
Our Careers: https://lnkd.in/gDDgNZBT
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
