À propos de ce poste Solutions Architect chez Netomi
Netomi · Télétravail · Toronto , Canada
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are seeking a highly technical and customer-facing Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems.This role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.You will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.You will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.
Responsibilities
Partner-Facing Technical Enablement
Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions
Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption
Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment
POCs, Demos & Deal Support
Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO
Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments
Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates
Ensure a smooth technical hand-off to CS and Delivery teams
Solution Design & Architecture
Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP)
Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes
Ensure solutions are aligned with best practices for performance, security, and scalability
Partner Asset Development & Scale
Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks)
Enable partners to independently execute POCs and implementations over time
Standardize best practices to scale partner-led technical delivery
Technical Thought Leadership
Represent Netomi in partner and customer engagements as a technical expert
Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations
Provide feedback to Product and Engineering teams based on partner and customer insights
Requirements
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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