An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

Reporting to the Operations Manager, this is a technical implementation role within the Radianz SettleNet Operations Organization to support and contribute to Radianz revenues, EBIT and NPS measures. It is also a key role in driving the E2E L2C customer experience across the Capital Markets Eco system and delivery of complex services to Radianz customers. This role is to technically consult with customers on interfacing their end application connectivity ahead of installation of SettleNet solution and to support testing with the customer once implemented. This role is pivotal in advising client on best practice about the security of their data while in transit to deliver on customer and BT security standard policy. This role ensures smooth implementation during the delivery and testing phase while maintaining focus on L2C customer experience. The role requires brilliant customer engagement to provide best in class customer outcomes specific to the Radianz Eco system.

Responsibilities

• Lead technical customer engagement on security and application connectivity from the customers network to the SettleNET service enablement gateway.

• Support Service Assurance team when required to provide knowledge on interoperability between customer network and SettleNET service enablement gateway to aid fault resolution

• Support testing for SettleNET product enhancement releases.

• Owning the delivery of SettleNET orders end to end, from client signature to closure and hand over to service assurance, whilst applying strict adherence to SettleNET delivery process .

• Overseeing and coordinating the work of Installation Coordinators managing logical amend orders that consist of remote configuration changes only.

• Providing a simple plan of critical activities and timelines and will be in continuous contact with clients, internal and external stakeholders. Interacting and cooperating with various teams across BT. Driving client expectation, frequently updating all stakeholders on agreed order milestones and timescales.

Qualifications

Soft Skills:

• Effectively communicates and seeks advice with peers and management where necessary to seek assistance and advice demonstrating effective communication and team building skills
• Communicating between the technical and non-technical - you can make complex and technical information and language simple and accessible for non-technical audiences.
• Understanding customers security, business continuity and risk criteria and demonstrating and deploying BT’s product capability in order to meet that criteria.
• Maintaining delivery momentum. You can solve issues and unblock problems. You can lead a team and set the pace, ensuring teams are working towards delivery commitments
• Making a process work. You can effectively focus on the outcome. You can challenge and improve disproportionate organizational processes where it impacts the pace of the team. You can identify what works best for the team and when to use certain processes.
• You can assess a technical problem, conduct a logical fault analysis and apply effective trouble shooting approach to pin point root cause and scope remedial actions.

Hard Skills:

• Advanced MS Office
• Basic SQL
• Messaging infrastructure
• File transfer configuration
• MS WIN 2008-2022 experience

Required:

• Experience in a client facing role
• Ability to communicate internally and externally at all levels, both in writing and on the phone
• Ability to think critically, analyze data, make difficult decisions, and solve complex problems
• MS Windows system administration
• Knowledge of Windows integration to other Operating systems (UNIX, LINUX) for file transfer
• Knowledge of middleware products for File transfer
• Understanding of Secure connections – TLS, SSH
• Understanding of IBM MQ client and server connectivity
• Good understanding of Networking fundamentals
• Good trouble shooting skills
• Experience of packet capture tools and interpretation of result

Desired:

• Financial awareness
• Creative thinking and innovation
• Customer champion - I champion our customers’ in everything I do. I understand customers’ needs and challenges and don’t stop until we create brilliant experiences and outcomes for them.
• Solution-focused achiever - I cut through complexity and obstacles to get to the right ethical solution at the right time. I always deliver my ambitious goals, outcomes, and timelines.
• Collaborative partner– I break down silos, and work brilliantly with partners both within and outside of the organization to deliver business results. I understand the agendas and needs of others, alongside the needs of the business.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.