Description of Task to be Performed:

AnaVation is seeking an experienced cyber professional to join our team and support our mission critical customer in Reston, VA. As a Service Desk Officer, you will serve as the primary contact point for users experiencing technical issues or system requests. You will log, diagnose, and resolve hardware, software, and network problems, while escalating complex issues to specialized teams.

Duties include but are not limited to:

• The Service Desk Officer is a Systems Operations Center Administrator position.
• Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure.
• The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
• This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
• The Service Desk Officer processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.

Required Qualifications:

Preferred Qualifications:

•         Generous cost sharing for medical insurance for the employee and dependents 
•         100% company paid dental insurance for employees and dependents 
•         100% company paid long-term and short-term disability insurance 
•         100% company paid vision insurance for employees and dependents 
•         401k plan with generous match and 100% immediate vesting 
•         Competitive Pay 
•         Generous paid leave and holiday package 
•         Tuition and training reimbursement 
•         Life and AD&D Insurance