About Us

At Datacom, we combine technology, expertise, and talented people to help organizations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.  

Whether we're supporting governments, enterprise organizations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other

About the Role

We have an exciting fixed term contract opportunity (through to end of November) for an experienced Service Desk Analyst to join our team on an Internal Project.

As a Service Desk Analyst, you'll be the first point of contact, providing high quality technical support and customer service. Utilising ServiceNow as our core ITSM platform, you'll log, manage and resolve incidents and service requests while following ITIL processes.

No two days will be the same — you'll be proactively problem solving issues as they come your way.

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome.

In our successful candidates we are looking for:

• Proven experience using ServiceNow in a service desk or IT support environment
• Strong customer service focus with excellent communication skills
• Solid troubleshooting and problem-solving abilities
• Ability to work independently during after-hours shifts
• Team player with great interpersonal skills
• Calm and composed under pressure with the ability to manage multiple priorities

Due to client clearance requirements full New Zealand working rights are required.

You will be required to be flexible to work weekends and public holidays. Our day shifts can be between Monday and Sunday 6am - 7pm.

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally. 

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave 
• 24/7 Employee Assistance Programme (DataCare) 
• Ongoing learning, certifications, and career development opportunities 
• Access to industry-leading learning platforms and future skills training 
• Recognition programmes that celebrate great work 
• Great employee discounts and financial wellbeing benefits 
• Meaningful work that makes a real impact 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.