À propos de ce poste Service Advocate chez CVS Health
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!
The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.
As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.
You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.
Your key responsibilities are:
- Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
- Working through barriers that stand in the way of our members’ good health
- Delivering the best member experience through professional empathetic conversations
- Provide important education to members to help them make good health decisions that improve their health
- Accurately document conversations in the member’s health record
Your key abilities are:
- High-energy engagement to provide exceptional service
- Empathetic, curious, with an enthusiasm for learning
- Knowledge retention and recall to answer questions and resolve issues
- Desire to understand and meet our members’ needs and escalate issues for resolution
- Speed and efficiency to meet business metrics and goals.
- Ability to handle pressure and to stay calm and positive in all situations
- Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
- Ability to absorb and apply new and changing information.
- Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
Required Qualifications
- At least 3 years of experience in health care, customer service, telemarketing and/or sales
- Familiarity with basic medical terminology, health care, and the concepts of care management
- Proficiency with Windows and web-based applications and digital communication tools
- High computer literacy, including ability to troubleshoot issues
- Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
- Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
Preferred Qualifications
- Professional communication skills
- Strong active listening and interpersonal skills
- Bilingual or multilingual candidates heavily preferred.
- Experience with HEDIS screening measures
- Experience with behavior change
- 2+ years’ experience with call center or outreach involving members/consumers
- 3+ years’ experience in a healthcare setting
- Medical certification (certified nursing assistant, medical assistant, etc.)
Education
High School Diploma or Equivalent G.E.D.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
