About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As Senior Office Manager, you will take ownership of workplace management, vendor coordination, and office experience for our New York City office, ensuring smooth operations and a welcoming environment for our team.

This is your opportunity to shape the workplace experience for a fast-growing global AI company as it builds out its US presence.

Areas of ownership:

• Workplace Operations: Oversee day-to-day office operations, ensuring a seamless experience for employees and visitors while keeping the office well-stocked, organized, and comfortable.
• Vendor & Facilities Management: Manage vendor relationships, negotiate contracts, and serve as the key point of contact for landlords, security, and service providers on all facility-related matters.
• Budget & Procurement: Own workplace budgets, including forecasting and expense tracking, and oversee office-related procurement of supplies, equipment, and services.
• Policy, Safety & Compliance: Develop and implement office policies and procedures, and lead safety, security, and emergency preparedness efforts to maintain a compliant work environment.
• Culture & Cross-Functional Support: Organize office events, celebrations, and engagement activities in collaboration with global teams, and partner with IT and People & Culture on onboarding, offboarding, and workplace experience improvements.

Who you are:

• 5+ years of experience in office management, workplace operations, or a similar role in a fast-paced environment
• Proven experience with vendor negotiations, contract management, and budget tracking
• Independent and self-sufficient, able to take full ownership of office operations despite the time difference with Berlin-based leadership
• Strong project management and organizational skills, with the ability to juggle multiple priorities and solve problems proactively
• Knowledge of New York workplace compliance, safety, and security regulations

Our recruiting process:

Talent Acquisition → Hiring Manager → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Includes OTE