SENIOR RELATIONSHIP DIRECTOR - LONDON / HYBRID / PERMANENT / £100000-£120,000 PLUS COMMISSION AND BENEFITS

About The Team / Role

The Strategic Account Director is a high-level commercial leader responsible for the stewardship of WEX’s most critical Tier-1 assets. This role is dual-faceted: managing a concentrated portfolio of top marquee clients, while simultaneously acting as a strategic advisor to the EMEA General Manager on regional growth strategy.

The Director is expected to be a "force multiplier," mentoring the wider portfolio team, leading cross-functional process improvements, and bridging the gap between New Sales, Product, and long-term Account Management.

What’s on offer?

• Highly competitive salary between £100000-£120000 (dependant on experience)

• Commission

• 40 hour week – Monday to Friday

• Hybrid working

• Industry leading pension scheme

• Private Medical

• 25 days holiday plus Bank Holidays – with the opportunity to purchase additional holidays

• Life assurance

• Income protection

• Gym Flex membership

• Discounts & perks platform

• Employee wellbeing

How you’ll make an impact

Strategic Regional Leadership & Partnership

• Regional Growth Strategy: Partner directly with the EMEA General Manager to define and execute the overall regional growth roadmap.

• Internal Governance: Facilitate internal Quarterly Business Reviews (QBRs) and represent the account management team in high-level discussions with senior global leadership.

• Sales-to-Portfolio Synergy: Collaborate with the Head of Sales to develop and refine the handover framework, ensuring a seamless transition from "New Business" to "Existing Portfolio" status.

• Pillar Leadership: Lead specific "Pillars of Activity" to improve organizational efficiency (e.g., acting as the primary commercial lead for Credit or Legal to streamline ways of working).

Portfolio Management & Value Selling

• Financial Ownership: Responsible for the health and growth of 20-30% of the regional NR; managing spend volumes of $2.5B+.

• 3-Year Account Planning: Develop multi-year strategic plans that leverage WEX’s payment technology to solve client-specific pain points and achieve their long-term corporate goals.

• The "Booking-to-Pay" Audit: Map the client’s end-to-end payment flows to uncover integration opportunities and areas where WEX can add operational value.

• Value Selling & ROI: Quantify the tangible ROI of WEX’s platform, moving the conversation from price-based features to value-based outcomes.

• C-Suite Influence: Navigate dense stakeholder maps to build "Trusted Partner" status with the C-suite and key decision-makers.

Team Mentorship & Retention

• Mentorship: Act as a formal leader and mentor for the wider Portfolio team, elevating the performance and strategic thinking of junior and mid-level managers.

• Retention & NPS: Drive elite retention rates and a positive NPS trajectory by proactively identifying and neutralizing churn risks.

Experience you’ll bring

• Proven track record in Strategic Account Management, Commercial Leadership, or Fintech Strategy.

• Business Case Mastery: Ability to quantify opportunities and navigate internal approval processes for product/resource investment.

• Organizational Navigability: Proven ability to influence support functions (Legal, Credit, Risk) to improve commercial velocity.

• Mentorship: Experience in coaching high-performing sales or account management professionals.

• Education: Relevant tertiary qualifications (MBA or Finance/Commerce degree preferred).

• Communication: Exceptional presentation skills, capable of commanding a room of senior executives or internal global leaders.

• Languages: Fluency in English and Spanish are essential. 

What’s next?
If you feel that you have the necessary skills to be our new Senior Relationship Director please APPLY TODAY for immediate consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/ belief, sexual orientation, or age.

Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of applications.
 

We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.