À propos de ce poste Senior Project Manager, Implementation chez Alkami
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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Essential Duties & Responsibilities
Lead complex implementation projects by developing and maintaining comprehensive project schedules, coordinating cross-functional activities, and ensuring successful delivery within scope, timeline, and budget expectations
Serve as the primary implementation lead for assigned customers by proactively managing communication, aligning stakeholder expectations, and fostering strong customer relationships throughout the implementation lifecycle
Coordinate implementation activities across Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams to drive alignment on project goals, timelines, and deliverables
Analyze project risks and operational challenges by identifying dependencies, evaluating impacts, and developing mitigation strategies that support successful implementation outcomes
Manage multiple concurrent implementation projects across varying products, customer segments, and complexity levels while maintaining high standards of project execution and customer satisfaction
Facilitate customer-facing implementation meetings by leading project discussions, documenting action items, and ensuring accountability for follow-up activities and milestone completion
Manage Jira tickets, project backlogs, and customer-reported issues by prioritizing resolution efforts and coordinating cross-functional support activities
Monitor implementation-related development activities by tracking sprint progress, release schedules, and product dependencies and communicating relevant updates to customers and stakeholders
Develop and maintain detailed project documentation by preparing status reports, meeting records, implementation plans, risk assessments, and customer communications throughout project execution
Collaborate with customers and vendors by gathering configuration requirements, validating implementation details, and tracking progress on identified gaps or technical dependencies
Ensure project objectives align with customer business goals and operational readiness requirements by maintaining a customer-centric approach to implementation delivery and issue resolution
Drive transparency and stakeholder alignment by regularly communicating implementation status, risks, escalations, and delivery impacts to internal leadership and customer stakeholders
Contribute to continuous improvement initiatives by identifying project delivery inefficiencies, recommending process enhancements, and supporting operational scalability efforts within the PSO
Serve as a subject matter expert in at least one functional area by maintaining current project documentation, contributing to best practices, and supporting knowledge-sharing initiatives across the organization
Support and mentor less experienced project managers by sharing implementation best practices, assisting with issue resolution strategies, and providing guidance on project coordination activities
Recommended Experience & Education
Minimum Years of Experience
3–6 years of experience leading implementation projects, customer onboarding initiatives, project delivery programs, or client-facing operational engagements within SaaS, fintech, banking technology, or related environments.
Education Level
Bachelor’s degree in Business, Project Management, Information Systems, Communications, or a related field.
Knowledge, Skills, & Qualifications
Required
Advanced experience managing complex implementation projects and customer-facing delivery activities
Strong project scheduling, stakeholder management, and cross-functional coordination skills
Ability to independently manage multiple concurrent projects with varying complexity levels
Strong written and verbal communication skills with technical and non-technical stakeholders
Experience managing project risks, escalations, and implementation dependencies
Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, Slack, or similar platforms
Strong analytical, organizational, and customer relationship management skills
Ability to drive customer-centric implementation experiences while balancing operational priorities
Preferred
Experience supporting fintech, SaaS, or digital banking implementation projects
Familiarity with Agile, Waterfall, or hybrid project management methodologies
Working knowledge of SQL, technical implementation concepts, or integration coordination activities
Experience contributing to process optimization or operational improvement initiatives
Experience mentoring project coordinators or junior project managers
Exposure to project financial management, forecasting, or resource planning activities
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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