itD is seeking a Senior Operations & Program Management Leader to drive operational excellence by designing and leading scalable sales operations and strategic programs that enable sustainable growth across a high-performing sales organization. The ideal candidate will bring deep experience in sales operations, business strategy, and program management, with a proven track record of building repeatable processes, leading cross-functional initiatives, and delivering measurable business outcomes through data-driven decision-making.

Location: Hybrid - San Francisco, CA

Pay Rate: 40 - 40.95 (hourly)

Duration: 6 months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:

• Architect and implement scalable operational frameworks that improve sales efficiency, forecasting accuracy, and operational consistency.

• Lead the end-to-end execution of strategic sales programs, establishing milestones, managing risks, and ensuring successful delivery.

• Analyze complex business data using advanced Excel, Google Sheets, business intelligence tools, and AI-enabled solutions to deliver actionable insights for leadership.

• Partner with senior business leaders to communicate strategic recommendations, operational performance, and process improvements through clear executive-level presentations and reporting.

• Identify operational bottlenecks and develop innovative, scalable solutions that enhance productivity and support a rapidly growing sales organization.

• Collaborate cross-functionally with Sales, Finance, Marketing, and Revenue Operations teams to align priorities and drive organizational success.

• Build and continuously improve repeatable operational processes that support long-term business growth and organizational scalability.

Internal Responsibilities:

• Attend regular internal practice community meetings.

• Collaborate with your itD practice team on industry thought leadership.

• Complete client case studies and learning material (blogs, media material).

• Build out material to contribute to the Digital Transformation practice.

• Attend internal itD networking events (in person and virtual).

• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills:

• Extensive experience in sales operations, business strategy, or program management within a high-growth technology or enterprise sales environment.

• Advanced proficiency with Microsoft Excel and Google Sheets, including complex modeling and data analysis.

• Experience with modern program management platforms such as Asana, Jira, Monday.com, or similar tools.

• Demonstrated ability to leverage AI tools to improve operational efficiency and productivity.

• Exceptional written and verbal communication skills with experience presenting complex information to executive-level stakeholders.

• Proven ability to independently manage multiple priorities and deliver results in a fast-paced, high-growth environment.

• Strong experience designing scalable operational processes and leading cross-functional initiatives.

Preferred Qualifications and Skills:

• Experience supporting large-scale sales strategy and planning initiatives.

• Experience developing executive dashboards and business performance reporting.

• Familiarity with business intelligence and analytics tools.

• Experience driving organizational transformation and operational excellence programs.

• Proven success influencing cross-functional stakeholders without direct authority.

Education:

• Bachelor's degree in a relevant field or equivalent work experience required.