What You Will Do: 

• Engineer & operate scalable monitoring & observability platform for Ensono’s Hybrid Cloud clients, using current tools in Ensono fleet such as BMC Truesight, BMC Helix, Entuity, VMWare Aria.
• Plan and execute strategic roadmap for observability and monitoring tools, ensuring alignment with business and clients’ requirements
• Define monitoring best practices, including proactive alerting, anomaly detection and performance analytics
• Operate and optimize end-to-end monitoring solutions, for real-time visibility into network, distributed systems and applications
• Establish automated alerting thresholds based on Service Level Objectives (SLO) and Service Level Agreement (SLA)
• Establish monitoring audit standards for conformance and compliant purposes on standard as well as custom monitors
• Point of escalation for day-to-day monitoring related incidents
• Automate monitoring configurations and telemetry collection using scripting and Infrastructure as a Code (IAC) tool like Ansible and Terraform

Required Qualifications: 

• 7+ years of experience in observability or monitoring engineering operational roles  
• 7+ years of hands-on experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Data Dog, Entuity, or others
• Strong proficiency in Python, Bash, JavaScript for automation and scripting
• Experience with Infrastructure as Code (Ansible, Terraform, etc) for observability tools deployment
• Strong analytical and problem-solving skills for diagnosing complex issues
• Effective communication and leadership, especially in training and cross functional team collaborations
• Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine processes
• Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly
• Bachelor’s degree in related field

Preferred Qualifications:

• Master’s degree in information technology related field
• Proficiency in cloud platforms (AWS, Azure, GCP) and Kubernetes deployment & monitoring
• Advanced ITIL, including ITIL v3 and v4, certification or training
• Experience on AI/ML integration into ITSM practices is a plus  

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.