Senior Insurance Operations Specialist

To provide support to Marsh Client Executives and Brokers, and deliver excellent service support for the businesses.

We will count on you to:

Client On-Boarding

• Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.

• File appropriate documentation (covering BOR, ToE etc.)

• Assist country business teams with updating / monitoring of MPower.

Renewal & Placement

• Help prepare, and review renewal reports prepared by the Pre-Renewal Team

• Identify any risks that are not required, 90 days ahead of the renewal date.

• Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal.

• Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.

• Follow up with insurers on risk / exposure related matters (renewal and ongoing placement maintenance).

• Support implementation of insurance contract through the Marsh Digital Trading Platform, where applicable.

• Ensure appropriate records of CE’s negotiations/communications with client and insurers is maintained and filed.

• Where applicable, issuance of Confirmation letters and liaise with insurers on Certificates.

• Support on preparation of premium and allocation schedules.

• Review and check all documentation for content accuracy in accordance with:

• Client First Principles and Quality Assurance Checklists

• Marsh Compliance Standards

Policy Servicing

• Monitor and manage workflow, coordinate the flow of business into Client Servicing Teams

• Review and respond to queries emanating from Marsh Operations and manage these to close in a timely manner.

• Ensure timely authorisation of documentation, and distribution to client service teams – insurer policy documentation, debit notes, invoices and evidence of cover.

• Develop and sustain supportive and productive working relationship with both CE/Broker and Policy Servicing teams.

• Where required, assist with Fiduciary related queries (funds not received, funds received not paid to insurers) by working with other Kuala Lumper based support teams on the ground.

Other:

• Set and achieve specific goals as evidenced in Workday

• Complete mandatory training requirements as may be required from time to time by the firm and within the timeframes given

• Complete the Firm’s CPD requirements, currently 35 hours per year, in a timely manner.

• Client and prospect discovery projects – news article and insurance related websites.

What you need to have:

• Bachelor's degree in any field with a minimum of 7 years of relevant working experience in the insurance industry

• Interpersonal skills – includes country business teams, clients and insurers

• Ability to work under pressure

• Ability to cope with cyclical nature of the business

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance