The Senior Financial Counselor Representative (VHH) provides daily leadership support, including monitoring work quality, assisting with workflow questions, and assisting management with department schedule and coverage as needed in assigned area(s). This position verifies insurance coverage, obtain required authorizations, determines patient financial responsibility. Possess comprehensive knowledge of EMTALA regulations, Emergency Room (ER) registration workflows, and Hospital Presumptive Eligibility programs. This role requires close collaboration with ER staff to facilitate timely and accurate financial clearance for patients admitted through the emergency department, ensuring compliance with regulatory guidelines, and supporting optimal patient care delivery.

Minimum Education: 
High School or equivalent

Minimum Experience: 
5 years Combined knowledge in Insurance Verification, Authorization submission and Financial Counseling experience. 

Minimum Skills: 
Thorough knowledge in patient accounts, admission and insurances verification.
Demonstrates leadership.
Knowledgeable in Managed Care Payors, Medicare, MediCal and Letters of Agreement.
Must have excellent communication skills, including the ability to speak, read and write English proficiently.
Knowledge of EMTALA and hospital billing and collection process.
Knowledge of third-party payer relationships as well as relevant state and federal health programs.
Ability to multi-task with excellent organization skills required.

Required Certifications: 
AB508 (Management of Assaultive Behavior) Must be obtained within 30 days of hire.
Other Duties as assigned.

As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.

The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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