ROLE PROFILE

Job Title:

Senior Analyst - Credit Control

Level:

6A

Location:

China

Reports To:

Assistant Manager – Credit Control SEA

Department:

GBS Customer Experience – OTC Operations

Purpose of the Role:

To deliver a standardised, efficient and customer-focused Order-to-Cash service by proactively managing cash collection, customer accounts, credit risk and query resolution.

Key Accountabilities (3-5)

• Customer and Stakeholder Management
  Build and maintain strong relationships with customers, Sales, Commercial Finance, Process Excellence teams and other internal stakeholders. Lead regular communications to review account status, cash collection and recurring issues.
• Cash Collection and Credit Risk Management
  Proactively manage cash collection, monitor customer payment behaviour, support credit limit reviews and make recommendations regarding credit limit changes and order releases in line with the Schedule of Authority.
• Customer Ledger and Query Management
  Maintain accurate customer ledger information, including overdue invoices, rejected or unidentified deductions and reason codes. Take ownership of customer queries and ensure Internal Query Management tickets are raised, managed and resolved within agreed timelines.
• Financial Control and Reporting
  Provide input to cash forecasting, validate outgoing payment proposals and support the review of bad debts, provisions and write-offs with In-Market Commercial Finance. Promote compliance with CARM, Sarbanes-Oxley and other internal control requirements.
• Continuous Improvement and Issue Resolution
  Identify recurring cash, dispute, data and technical issues, support root cause analysis and drive timely resolution. Maintain accurate customer contact details and knowledge documentation.

Key Competencies (3)

• Customer Focus and Relationship Management:Strong ability to build trusted relationships, understand customer needs and deliver a positive customer experience.
• Ownership and Results Orientation: Proactive and accountable approach to cash collection, issue resolution and delivery of commitments, with the confidence to escalate when required.
• Communication and Collaboration: Excellent interpersonal, communication and influencing skills, with the ability to work independently and collaborate effectively across teams.

Qualifications and Experience Required:

• Bachelor’s degree in finance, Accounting, Business Administration, Commerce or a related discipline preferred.
• Relevant experience 3 to 6 years in credit and controls, cash applications ,order-to-cash processes, customer credit management.
• Strong analytical, problem-solving and prioritization skills.
• Good written and verbal communication skills in English and excellent local language capabilities.
• Ability to work independently, manage multiple priorities and deliver within agreed timelines.
• Experience working with ERP systems-SAP(S4 Hana), customer account management tools and Microsoft Office applications is preferred.
• Willingness and flexibility to cover the working hours of the supported market.