Shift : Night 6PM to 3AM and 8PM to 5AM

Roles and responsibilities:

Receive and process customer payments received through ACH, Wire, Check, EDI, and other payment channels.
Apply customer payments accurately and timely against the correct invoices, credit notes, debit items, and other open receivables.
Review remittance advice and payment references to identify customer, invoice, shipment, booking, or account details required for application.
Validate payments against bank statements and ensure all received funds are accounted for and appropriately posted.
Research unidentified/unallocated payments by coordinating with customers, Collections, Treasury, Sales, and other stakeholders to obtain payment details.
Monitor and clear on-account balances by identifying the appropriate invoices and obtaining customer confirmation where required.
Investigate payment discrepancies such as short payments, overpayments, deductions, duplicate payments, invalid references, and unapplied cash.
Perform customer account reconciliation and investigate differences between customer remittance, bank receipts, and ERP open items.
Support Collections by providing payment status, clearing open items, researching unidentified payments, and resolving payment-related queries.
Handle payment-related cases within agreed SLA and provide accurate responses/resolutions to customers and internal stakeholders.
Ensure payments are posted to the correct customer account, invoice, currency, amount, and legal entity while maintaining high accuracy.
Complete daily cash application activities within defined SLA and monitor pending transactions to prevent backlog or KPI impact.
Prioritize and resolve aged unidentified and on-account payments, particularly items exceeding 30/60/90/180 days.
Identify and investigate duplicate receipts or duplicate postings and coordinate corrective action.
Identify overpayments and support refund processes after validating customer account balances and required approvals.
Review and appropriately apply customer credits, debit items, and adjustments based on supporting documentation and business rules.
Maintain accurate transactions in relevant ERP/cash application systems such as SAP/S4, MyFinance, CRM, or other applicable tools.
Identify opportunities to increase auto-posting, EDI utilization, straight-through processing, and reduce manual cash application activities.
Communicate with customers to obtain missing remittance information, clarify payment differences, and resolve application issues.
Collaborate with Treasury, Collections, Credit, Customer Experience, Sales, Finance, and other downstream teams to resolve payment issues.
Prepare and monitor daily/weekly/monthly reports covering payment volumes, unapplied cash, unidentified payments, on-account balances, SLA, and accuracy.
Follow company policies, segregation-of-duties requirements, approval matrices, and financial controls while processing payments.
Maintain and update SOPs, work instructions, process maps, and business rules related to cash application.
Identify root causes of recurring issues and implement process improvements to improve productivity, accuracy, automation, and customer experience.
Conduct cross-training, support new joiners, share process knowledge, and ensure business continuity within the team.
Provide transaction details, supporting documents, reconciliations, and explanations required for internal or external audits.

Shift : Night 6PM to 3AM and 8PM to 5AM

Roles and responsibilities:

Receive and process customer payments received through ACH, Wire, Check, EDI, and other payment channels.

Apply customer payments accurately and timely against the correct invoices, credit notes, debit items, and other open receivables.

Review remittance advice and payment references to identify customer, invoice, shipment, booking, or account details required for application.

Validate payments against bank statements and ensure all received funds are accounted for and appropriately posted.

Research unidentified/unallocated payments by coordinating with customers, Collections, Treasury, Sales, and other stakeholders to obtain payment details.

Monitor and clear on-account balances by identifying the appropriate invoices and obtaining customer confirmation where required.

Investigate payment discrepancies such as short payments, overpayments, deductions, duplicate payments, invalid references, and unapplied cash.

Perform customer account reconciliation and investigate differences between customer remittance, bank receipts, and ERP open items.

Support Collections by providing payment status, clearing open items, researching unidentified payments, and resolving payment-related queries.

Handle payment-related cases within agreed SLA and provide accurate responses/resolutions to customers and internal stakeholders.

Ensure payments are posted to the correct customer account, invoice, currency, amount, and legal entity while maintaining high accuracy.

Complete daily cash application activities within defined SLA and monitor pending transactions to prevent backlog or KPI impact.

Prioritize and resolve aged unidentified and on-account payments, particularly items exceeding 30/60/90/180 days.

Identify and investigate duplicate receipts or duplicate postings and coordinate corrective action.

Identify overpayments and support refund processes after validating customer account balances and required approvals.

Review and appropriately apply customer credits, debit items, and adjustments based on supporting documentation and business rules.

Maintain accurate transactions in relevant ERP/cash application systems such as SAP/S4, MyFinance, CRM, or other applicable tools.

Identify opportunities to increase auto-posting, EDI utilization, straight-through processing, and reduce manual cash application activities.

Communicate with customers to obtain missing remittance information, clarify payment differences, and resolve application issues.

Collaborate with Treasury, Collections, Credit, Customer Experience, Sales, Finance, and other downstream teams to resolve payment issues.

Prepare and monitor daily/weekly/monthly reports covering payment volumes, unapplied cash, unidentified payments, on-account balances, SLA, and accuracy.

Follow company policies, segregation-of-duties requirements, approval matrices, and financial controls while processing payments.

Maintain and update SOPs, work instructions, process maps, and business rules related to cash application.

Identify root causes of recurring issues and implement process improvements to improve productivity, accuracy, automation, and customer experience.

Conduct cross-training, support new joiners, share process knowledge, and ensure business continuity within the team.

Provide transaction details, supporting documents, reconciliations, and explanations required for internal or external audits.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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