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Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary: 

Patrols casino and/or is assigned to designated rotating posts throughout each shift.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Exhibits a professional appearance, attitude, and overall demeanor.
• Protects patrons and employees from illegal activity and in times of emergency. 
• Safeguards money and assets transported to and from and within the gaming facility and cashier/cage departments.
• Investigates and records all unusual occurrences and incidents within the gaming facility and maintains incident report writing. 
• Verifies jackpot payouts and hopper re-fills. 
• Fire command monitoring and reporting. 
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must have a desire to assist guests and treat all guests in a consistently positive manner.
• Must be able to write detailed reports in a clear and concise manner. 
• Must be able to work various shifts and flexible hours.
• Must be able to stand and walk for long periods of time throughout an 8-hour shift.
• Must be able to work inside and outside year around.
• Must possess a valid Driver’s License.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• One (1) year experience in a high-volume guest service position with exceptional service skills.

Work Shift:

Knock, knock. Hear that sound? That's opportunity!