* This position is located onsite, Monday - Friday in Fort Worth, TX*

ROLES AND RESPONSIBILITIES :

Order Management 

• Responsible for customer order entry, order changes and order inquiry related to key accounts, special programs, close-out, VIP, and internal orders. Must be able to enter standard and custom orders ensuring all business rules are followed and conducted.
• Responsible for understanding current sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests.
• Responsible for maintaining current product availability records and knowledge of current and past product offerings and in addition to providing accurate information on stock status or estimated product delivery. 
• Assist with any special project as needed. 

For Custom and Stock Orders

• Responsible for creating deliveries on orders and coordinating with the distribution center and Production to ensure priority orders or orders with special shipping requests are conducted. 

For Logo Orders 

• Process customer logo orders and artwork
• Manages all logo orders through the approved artwork process.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) 

• Must be able to work in a fast-paced environment.
• Customer Service experience
• Ability to understand priority needs of the company and adjust when necessary or when directed.
• Demonstrate good verbal and written communication skills and be able to relate to all level of employees.
• Must be self-motivated and detail oriented.
• Knowledge of Microsoft Excel and Word
• Ability to read and interpret instructions, policy, procedures, program information, etc.
• Ability to multi-task and problem solve.
• Knowledge of Callaway Golf’s full product line and its specifications 

EDUCATION AND EXPERIENCE: 

• High School diploma, College degree or work experience preferred. 
• Computer experience required / Excel / Word experience preferred.
• SAP experience preferred.
• Customer Service experience / background preferred. 

DISCLAIMER 

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.