À propos de ce poste SaaS Specialist chez VBP
VBP · Sur site · Cebu City, Cebu, Philippines
This role is pivotal in ensuring our various software tools are fully utilized to support our business operations. The ideal candidate will be well-versed in managing, optimizing, and troubleshooting a variety of SaaS products, including Jira, ActiveCampaign, Zoho, Microsoft 365, WordPress, Elementor, and Zapier.
Main Responsibilities:
- Monitor and analyze the usage of these tools, identify areas for improvement to optimize workflows, and increase efficiency.
- Provide technical support and training for team members on how to best use these software platforms.
- Ensure data is organized, accessible, and secure across all platforms. Assist in data migration, integration, and reporting tasks.
- Act as the go-to problem solver for any technical issues related to our SaaS tools, working with vendor support as needed.
- Identify opportunities to automate processes within and between these platforms to streamline business operations.
- Maintain up-to-date documentation for system configurations, processes, and user guides.
- Oversee and optimize CRM systems, ensuring they meet the needs of the organization and support sales and marketing efforts.
Requirements
- A graduate with a bachelor's degree in any field.
- At least 2 years of experience in a similar role.
- Proven experience managing and optimizing SaaS platforms (e.g., Jira, Active Campaign, Zoho, Microsoft 365, WordPress, Elementor, Zapier).
- Strong technical aptitude and the ability to quickly learn and adapt to new software tools.
- Excellent problem-solving skills and attention to detail.
- Experience in data management, integration, and process automation.
- Strong communication skills for training and supporting team members.
Benefits
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
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