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Job Description:

About the Role

We are looking for an RMA & After Sales Representative to join our EMEA RMA & After Sales Team.

In this role, you will be responsible for managing customer post-shipment and quality-related claims, product returns, and after-sales inquiries. You will work closely with customers, suppliers, and internal teams to ensure returns are processed efficiently and customer issues are resolved in a timely manner.

This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering excellent customer support in an international business environment.

What You Will Do

As an RMA & After Sales Representative, you will support the end-to-end process of customer returns and after-sales activities.

Your Responsibilities Will Include

• Managing Return Material Authorizations (RMAs) and service requests from initiation to closure

• Coordinating product returns, replacements, repairs, and supplier-related activities

• Maintaining accurate documentation and tracking of returned products

• Ensuring returned products are restocked, scrapped, or returned to suppliers in line with company procedures

• Providing after-sales support and updates to customers regarding the status of their cases

• Monitoring open RMA and service request backlogs and driving timely resolution

• Investigating shipment and quality-related claims and supporting root cause analysis

• Cooperating with supplier returns teams to expedite returns and support failure analysis activities

• Working closely with Sales, Asset, Warehouse, Finance, and Supplier teams to resolve issues and improve processes

• Monitoring key performance indicators (KPIs) and identifying opportunities for continuous improvement

• Maintaining clear and professional communication with customers and internal stakeholders

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.

Who You Are

You are customer-focused, organized, and able to manage multiple priorities in a fast-paced environment. You enjoy solving problems, working cross-functionally, and taking ownership of customer issues through to resolution.

Skills & Experience Required

• English proficiency at C1 level

• Good knowledge of MS Office applications

• Strong organizational and communication skills

• Excellent customer service mindset

• Strong problem-solving and analytical abilities

• Attention to detail and accuracy

• Ability to work independently and as part of a team

• Ability to thrive in a dynamic, fast-paced environment

• 1-2 years of experience in Customer Service, RMA/Claims Management, After-Sales Support, or a similar role.

Nice to Have

• Local language proficiency

What We Offer

• Premium Medical Care programme, including a dental package

• MyBenefit System, including a MultiSport Card and vouchers

• Career development opportunities in a rapidly growing international environment

• Dynamic and collaborative workplace with a friendly atmosphere

Who Are We?

As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.

#LI-JN #LI-hybrid

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