We are hiring a Risk Operations Specialist!

As a Risk Operations Specialist at Breeze, you’ll be at the front line of safeguarding our payments ecosystem. You’ll help identify, monitor, and mitigate fraud across card payments and crypto onramp/offramp transactions, ensuring a secure and seamless experience for our users and merchants. This role sits at the intersection of risk, operations, and product—perfect for someone who thrives in a fast-paced environment and enjoys combining analytical problem-solving with operational execution.

What You’ll Do

• Analyze, monitor, and prevent fraud across both card and crypto transactions, at user and transaction levels.

• Use internal risk tools and platforms (including Sift) to label, track, and manage high-risk users and transactions.

• Investigate suspicious activity and escalate potential fraud or compliance cases when necessary.

• Collaborate closely with merchants, payment partners, and internal teams to refine risk management strategies.

• Partner with Product Operations to respond to risk-related customer inquiries and manage user concerns.

• Work with engineers to provide product feedback and request new features that enhance our risk detection capabilities.

• Support the ongoing development and automation of risk processes and playbooks.

• Handle chargebacks/disputes end-to-end, from reviewing incoming cases and gathering evidence to submitting representment responses and following the outcomes.

What We’re Looking For

• 2+ years of experience in risk management, fraud prevention, or compliance, ideally within payments, fintech, or financial services.

• Strong attention to detail and sound judgment—critical for identifying and mitigating risk effectively.

• Familiarity with payment gateways, banks, or high-risk merchant categories (e.g., gaming, travel, hospitality) is a plus.

• Experience using fraud detection tools like Sift or similar systems (e.g., Riskified, Feedzai, or Forter) is a bonus.

• Excellent communication, analytical, and decision-making skills.

• A proactive mindset with the ability to work independently and collaborate cross-functionally.

Our Culture

• Fast-paced and dynamic – We move quickly to build and adapt.

• Tech-driven – We leverage automation and data to enhance risk efficiency.

• Ownership and communication – We value people who take initiative and communicate clearly.

• Continuous learning – Work alongside experienced operators and expand your expertise in payments risk management.

Why Join Us

• Competitive salary + equity plan

• 21 days PTO

• Flexible benefits: annual medical allowance, productivity allowance, gym membership/personal well-being subsidy

• Annual team retreat trip

• Be part of a team backed by Sequoia Capital with a healthy runway