Your Role

Hudl's Revenue Operations team is focused on unlocking efficiency and increasing productivity — defining best practices for how all client-facing roles execute across every phase of the revenue cycle. We do this by defining what great looks like, driving adoption of those standards, measuring outcomes, and continuously iterating.

We're looking for a Revenue Operations Associate II to be the go-to problem solver and thought partner for our Customer Success leadership team. You'll own the operational rhythm of our post-sales org — with a sharp focus on customer retention — while keeping your sleeves rolled up and your eyes open for ways to make the whole go-to-market engine run better.  As a Revenue Operations Associate II, you'll:

• Champion customer retention - you'll be the operational backbone behind our retention strategy — supporting frameworks like mutual action plans and business review sessions, and making sure our CS teams have the structure and insights they need to keep customers and grow them.
• Give CSMs their time back - you'll proactively identify admin-heavy workflows slowing the team down and drive solutions that reduce that burden — so CSMs can spend less time on process and more time building the relationships that drive retention.
• Own go-to-market execution - through operational efficiency initiatives, deal support, change management projects, and fiscal year planning, you'll serve as the primary point of contact for CS leadership on how strategy becomes reality, day to day.
• Drive operational excellence - you'll own end-to-end execution of complex projects — ensuring non-standard situations move smoothly and nothing falls through the cracks.
• Reach beyond the brief - your primary home is Customer Success, but this is a team that takes initiative. You'll look for opportunities to impact Sales and Pre-Sales too — and you won't wait to be asked.

This role requires 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Barcelona.

Must-Haves

• Experienced - at least two years in Revenue Operations, Sales Operations, or a post-sales operations role — ideally in a fast-paced environment.
• CRM proficient - you've designed process workflows in a CRM tool and can point to the impact that made.
• Confident - you're comfortable working directly with CS and Sales leadership — and you know how to earn their trust quickly.
• Analytical - a knack for interpreting data to identify trends, surface problems, and recommend concrete next steps.
• Proactive - you don't wait to be told what the problem is. You spot it, propose a solution, and get moving.
• Flexible - you can navigate short-term fires without losing sight of long-term goals.
• Change management exposure - you’ve helped roll out new systems or processes and understand how to coordinate testing, training, and communications across teams.
• Supportive educator - you enjoy helping others learn how systems and processes work and can break down complex topics in a way that sticks.
• Comfort with distributed teams - you know how to collaborate effectively when team members are in different locations and can manage updates and decisions without needing everyone online at once.

Nice-to-Haves

• Salesforce savvy - experience navigating Salesforce — CPQ experience is a plus.
• Gong experience - familiarity with Gong or Gong Engage — tools our post-sales team relies on heavily — will help you hit the ground running.
• SaaS background - familiarity with the unique challenges of a global B2B SaaS revenue engine means you'll ramp faster and contribute sooner.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation