Job Description

About the Role

As a Fly Shop Retail Associate, you’ll be at the heart of the customer experience—helping anglers of all backgrounds gear up, learn, and feel at home in our shop. Whether a customer is picking up their first rod or dialing in their late‑season setup, you’ll serve as a trusted guide, product expert, and ambassador of the Simms fishing lifestyle.

This role is perfect for someone who loves connecting with people, thrives in a dynamic retail environment, and wants to share their passion for fishing and the outdoors every day.

What You’ll Do

• Deliver expert product knowledge to anglers of all experience levels, helping them find gear that fits their needs, goals, and style of fishing.

• Provide an exceptional customer experience through attentive service, thoughtful recommendations, and a genuine passion for the sport.

• Efficiently manage customer transactions with accuracy and professionalism using our POS and retail systems.

• Adapt to shifting store needs, balancing customer volume, merchandising tasks, and operational priorities seamlessly.

• Maintain a high level of professionalism and represent the Simms brand with pride.

• Leverage retail tools and technology to manage inventory, product returns, and order processing.

• Seek opportunities to enhance the in‑store experience, from product storytelling to proactive customer engagement.

• Participate in company-wide initiatives supporting conservation, sustainability, and JEDI (Justice, Equity, Diversity & Inclusion) efforts.

What You Bring

• A friendly, outgoing personality and a willingness to genuinely connect with customers.

• Strong written and verbal communication skills.

• Active listening and problem‑solving abilities with a focus on creating win‑win customer solutions.

• The ability to shift quickly between tasks while managing high volumes of calls and emails.

• Technical aptitude with inventory systems, Excel, and other store management tools.

• A willingness to learn our full product line and the technological details behind Simms gear—and confidently explain those features to anglers of all experience levels.

• A collaborative mindset and the ability to build strong relationships with peers and supervisors.

Preferred Experience

• 1–2 years of retail experience preferred, especially in outdoor, sporting goods, or specialty retail environments.

Physical Requirements

• Ability to lift up to 50 lbs

Pay Range:

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled