Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

• Reviews and analyzes all renovation and escrow holdback documents submitted on behalf of the renovation project to ensure it meets the Company’s underwriting and investor (FNMA/FHLMC/FHA/VA) guideline requirements. Analysis of renovation project documentation includes, but is not limited to:  
  • Contractor Questionnaire, certifications and supporting documents.
  • Contractor Bids and/or HUD Consultant Work Write Up.
  • Appraisal Report.
• Tracks and records progress of each renovation and escrow holdback project. Effectively communicates requirements to all parties of a transaction, both internal and external.
• Manages multi-state loan pipeline, coordinates pipeline management with internal stakeholders.
• Advises and assists Accounting, QC, Government Insuring, and other internal business partners with project-related inquiries.
• Determines project eligibility based on the Company’s agency/investor guidelines.
• Reviews and approves disbursements requests based on the Company’s agency/investor guidelines.
• Performs related duties as assigned by management.
• Reviews all applicable project requirements to ensure regulatory/state permitting laws are followed.
• Responds to customer inquiries received from both the inbound phone line and department email inbox.
• Performs account reconciliation to ensure balances reflect accurate within all systems of records.
• Researches and confirms escrow holdback funds balance and are appropriately disbursed. 

• High school diploma or equivalent, required.
• Bachelor’s degree (Business/Finance/Accounting), preferred.
• 2 years' mortgage loan life-cycle experience; &/or 1 year Conventional/Government renovation project review experience.

• Excellent interpersonal, oral & written communication skills including Microsoft Office & SharePoint.
• Demonstrated ability to multi-task, prioritize & time manage efficiently & effectively; strong analytical skills with the ability to exercise independent judgment.
• Ability to work autonomously under minimal supervision.
• Excellent customer service orientation.
• Strong attention to detail and organization skills.
• Ability to adapt to change and grasp new concepts with minimal guidance.
• FHA 203(k) &/or HomeStyle Renovation processing experience highly preferred.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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