Lead and manage the Regional Sites Support IT organization and represent Azelis IT within the Region, whilst providing an effective and cost-efficient IT services to the Regional User Communities, in-line with Group IT Services Portfolio, Standards and Policies. Acting as the IT Advisor for the Managing Director and be the IT representative for the country at Group IT level.

Principle Accountabilities

• Manage an effective and cost efficient, business oriented and user focused IT support service for the Region, in compliance with Group IT Services Portfolio, Standards and Policies

  • Manage regional IT organization as service orientated organization

  • Manage the execution of the yearly Regional IT Budget as part of the Group IT Budget

  • Operational execution of On-Site Support Services in accordance with published Service Level Agreements (SLAs)

• Identify, justify and implement opportunities for value creation through the use of Information & Communication Technology.

• Contribute to the formulation of the Azelis IT Strategy at EMEA level; Implement and execute the Azelis IT Strategy in the region

• Support the locally implemented Corporate Competency Center(s) within the region and/or share resources with one or more Corporate Competency Center(s). Support (mobile) Azelis IT users while traveling within the region

• Manage all ICT hardware (including fixed and mobile phones), for the region, in compliance with Group IT policies.

• Manage the ICT aspects of the region’s business continuity planning.

• Champion new ICT methods and technologies. Lead and coordinate regional implementation of IT projects

Responsibilities / Tasks

• Implement and execute the Azelis IT Strategy in the country

• Manage site specific IT operations (e.g. endpoint procurement and provisioning, operations of site equipment such as printers, meeting rooms) as a service orientated organization

• Operational execution of On-Site Support Services in accordance with published Service Level Agreements (SLAs);

• Lead and coordinate country implementation of IT projects;

• Support (mobile) Azelis IT users while traveling

• Organizational structuring

• Ensure coverage and support services continuity across sites within the country

Required Skills / Competencies

• Advanced level of English, speaking and writing

• Broad and in depth knowledge about common, cloud IT platforms and solutions, focused on end-user experience (End-user Configurations & Office Productivity solutions, Network Services, Identity systems, Email systems, File Storage solutions, Printing solutions)

• Good service management skills and understanding of support service process models, workflows and tools (helpdesk, ticketing, remote user assistance)

• Excellent problem analysis and problem-solving skills

• The ability to advise on economical aspects and the design of IT solutions; the ability to facilitate the implementation of changes in the IT environment

• Well-developed interpersonal and communication skills

• Able to work independently, setting of priorities and efficiently meeting explicit and implicit deadlines

• Detail-oriented and thorough team player with strong work ethic

• Customer service orientation, self-motivated; result-oriented

• Ability to interact effectively with all levels of staff and management, including ExCom

• Dependable and flexible; adaptable to fast changing circumstances