We are looking for a Receptionist for our Work Dynamics Business Line 

About JLL – 

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.  

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.  

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! 

Role Purpose  

The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site welcoming them to the site and assisting in checking them in/directing them to events/meetings etc. This role would be ideal for an individual with front of house management experience looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion. 

What this job involves  

• Meet & greet all those entering the building in a warm, professional and polite manner 

• Answer main incoming phone line and direct calls internally where possible 

• Maintain confidentiality of all appropriate communications and documentation  

• Assist with training existing staff and new hires.  

• Coordinate internal meetings 

• Record and enter data for guests / contractors attending site 

• General office duties and other tasks as assigned by Management.   

• Support building tours for VIP guests to site 

Client and Customer Satisfaction: 

• Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity 

• Good communication – responsive to the requirements and changes 

• Deliver ‘best in class’ Customer Service and Satisfaction. 

• All building users’ needs to recognize them as the specialist for FM services in that building 

• Embrace and utilize technology to capture and facilitate improvements. 

• Develop and maintain excellent client relationship based on open and honest communication 

• Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints 

Desired skills and experience for this job: 

Qualifications & Experience: 

• Knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint 

• Ability to plan and prioritize 

• Have strong organizational skills, for records management etc.  

• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner 

• Communication skills 

• A demonstrable understanding of the FM operation and management of a range of services. 

• Flexibility may be required within your working hours to accommodate the operation. 

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.  

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.  

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.  

What you can expect from us  

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.  

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.  

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...                                                              Apply today at jll.com/careers.