R&D Regional Systems Functional Expert – Mars Global Services – Queretaro, Mexico or Guararema, Brazil

In this role, you will be part of the Mars Global Services (MGS) R&D team, playing a fundamental role in ensuring the sustainability, operational excellence, and continuous optimization of our enterprise R&D systems and platforms across the region. You will act as the key functional bridge between Digital Technologies (DT) and business operations across Mars Snacking, Petcare, and Food segments. In a dynamic and collaborative environment, you will have the autonomy to translate business needs into technical solutions, empower user communities, and elevate system reliability and data governance to drive business growth.

What are we looking for?

Essential Requirements (What is indispensable to get started):

• Bachelor’s degree in Information Technology, Computer Science, Food Science, Engineering, or a related field.

• Proven experience supporting enterprise applications within R&D, Quality, Supply Chain, or Digital Technologies partnerships.

• Solid analytical capability with a strong background in root cause analysis, incident resolution, and requirement gathering.

• Proficiency in data analytics and automation tools, including Microsoft Power Platform (Power BI, Power Automate, Power Apps) and advanced Excel.

• Fluent English for daily interaction with global product owners, regional business teams, and technical stakeholders.

Desirable Requirements (Considered as differentials, but you can learn with us):

• Hands-on familiarity with specialized enterprise systems (such as Salesforce, Atlas, Nexus, Trinity, SQA, or major ERP platforms).

• Experience designing curriculum and facilitating technical training sessions for key user communities.

What will be your key responsibilities?

• Serve as the primary functional expert for key users across the region, partnering with Digital Technologies to troubleshoot and resolve system incidents promptly.

• Translate business requirements into functional design criteria, comprehensive test scripts, and validation protocols for new capabilities.

• Validate system functionality through User Acceptance Testing (UAT) and Business Integration Testing (BIT), coordinating change rollouts across business units.

• Design and deliver interactive training programs, fostering vibrant communities of practice to elevate regional user capability and system adoption.

• Partner with global process owners to enforce data governance standards, eliminate compliance gaps, and ensure operational integrity across all platforms.

• Champion continuous improvement initiatives (CIPs) by capturing user insights and turning them into scalable digital enhancements.

What can you expect from Mars?

• Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.

• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

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