Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

Key Responsibilities

• Register, monitor, and manage customer complaints and compliments in the designated systems.

• Support operations in monitoring and following up on Customer Loyalty Survey (CLS) and Customer Transaction Survey (CTS) results.

• Monitor, analyze, and report key quality performance indicators

• Prepare and distribute weekly, monthly, and ad hoc quality reports to relevant stakeholders.

• Follow up and drive closure of all non-conforming cases within agreed timelines.

• Investigate Cost of Poor Quality (CoPQ) cases and collaborate with operational teams to establish corrective and preventive actions.

• Escalate quality concerns and ensure timely resolution.

• Assist in root cause analysis and investigation of technical concerns, ensuring appropriate escalation to the factory when required.

• Support the planning, execution, and follow-up of Internal Quality and Environmental Audits.

• Support in Driving the process improvement initiatives aimed at reducing defects, improving efficiency, and enhancing customer satisfaction.

• Support in Conducting SQE inductions and other refresher training programs for employees and operatives.

• Support in Environmental Parameters reporting.

• Support in planning and scheduling of Monthly departmental meeting.

Qualification and Skills Required

• Bachelor's Degree in Engineering or Science, preferably in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or related disciplines.

• 3-5 years of relevant experience in Quality Assurance, Quality Management Systems, Continuous Improvement, or Operational Excellence.

• Experience in the elevator and escalator industry is not mandatory but would be highly advantageous.

• Previous knowledge about using MS Office and other analytical tools is mandatory.

• Knowledge of Quality Management Systems (QMS) and Environmental Management Systems (EMS) would be an added advantage.

• Strong analytical and problem-solving capabilities.

• Excellent planning, organizational, and time management skills.

• Effective communication and presentation skills.

• High attention to detail and commitment to quality standards.

• Team player with strong interpersonal skills.

• Fluent in written and spoken English.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html