About the Role
You will lead end-to-end delivery and operational excellence for critical technology programs and application support services. This role combines people leadership, service delivery, and strategic planning to ensure high availability, performance, and resilience of production environments. You will partner with cross-functional teams to manage risk, improve processes, and meet service commitments. Success is measured through service stability, team capability growth, and continuous operational improvement.

What You Will Be Doing:

• Lead and develop high-performing teams through coaching, mentoring, and performance management

• Oversee 24/7 operations ensuring application availability, stability, and service continuity

• Drive incident, problem, and change management processes to minimize service disruption

• Manage escalations and stakeholder communications for critical production issues

• Deliver service levels aligned to SLAs, KPIs, and business expectations

• Plan and allocate resources effectively to balance workloads and optimize utilization

• Establish and improve operational policies, standards, and governance frameworks

• Lead disaster recovery, backup strategies, and business continuity readiness

• Manage budgets, control operational costs, and identify efficiency opportunities

• Collaborate with technology leadership to define and execute strategic operational initiatives

What you will need:

• Proven experience leading IT operations, service delivery, or infrastructure teams

• Strong expertise in managing production environments with high availability requirements

• Demonstrated capability in incident, problem, and change management practices

• Experience leading distributed teams and driving performance outcomes

• Strong stakeholder management and communication skills, including executive audiences

• Knowledge of risk management, operational controls, and continuity planning

• Ability to align operational execution with strategic goals and business priorities

• Bachelor’s degree or equivalent practical experience in technology or a related field

• Experience in financial services or fintech environments

• Familiarity with application lifecycle management and software development practices

• Knowledge of infrastructure domains such as networks, systems, and cloud technologies

• Experience with service management frameworks (e.g., ITIL)

• Financial management skills including budgeting and cost optimization

• Strong analytical and decision-making skills in high-pressure environments

What We Offer you

• At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech

• Personal and professional learning

• Inclusive, diverse work environment

• Resources to give back to your community

• Competitive salary and benefits

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