About the Role

As a Project Associate, you’ll manage the processes that prepare contributors for AI, LLM, data collection, and relevance projects. You’ll build and maintain onboarding workflows, learning materials, and readiness reporting while evaluating contributor performance to ensure they are prepared to begin work.

You’ll partner with Recruiting, Trust & Safety, Delivery, and Program teams to ensure onboarding programs are ready for launch, aligned with project requirements, and continuously improved.

Your Impact

• Set up workflows, launch materials, and supporting content for new and expanding projects.
• Create and maintain clear enablement materials, including modules, FAQs, exercises, quizzes, and knowledge checks.
• Evaluate contributor qualifications and eligibility, maintain records, and manage access and task assignments within project tools.
• Respond to contributor questions and tickets related to onboarding and access, escalating issues when needed.
• Maintain trackers and dashboards, provide project updates, and flag inconsistencies or risks affecting contributor readiness.
• Analyze onboarding and performance issues, identify root causes, and develop targeted clarifications or refresher content.

Success in this role means contributors are prepared on time, project quality standards are met, and stakeholders have clear visibility into readiness and performance.

What You Bring

• 2–3 years of experience in a metric-driven environment such as operations, production, or a customer support/call center setting.
• Moderate to advanced Excel and Power BI or equivalent dashboarding experience, with the ability to build and maintain trackers and readiness reporting.
• Familiarity with AI concepts and terminology, including LLMs, prompting, annotation, and search relevance.
• Experience working with ticketing or contributor/crowd support platforms.
• Strong written and verbal English communication skills, with the ability to clearly explain policies and guidelines to diverse audiences.
• Flexibility to support changing program needs and work a night shift schedule.

Preferred

• Bachelor’s degree or equivalent work experience.
• Project Management, data analytics or process improvement.