À propos de ce poste Program Manager, Field Testing chez Ōura
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We are looking for a Program Manager, Field Testing to own the execution layer of Oura's growing Field Testing program. As we transition field testing to a more structured, milestone-gated user validation function built on Centercode, this role will run active tests end-to-end — keeping testers engaged, feedback flowing, and hardware accounted for — with minimal oversight once ramped. You will work in close partnership with the Field Testing DRI, owning the operational detail so the broader team can focus on strategic and cross-functional decisions.
This is a U.S.-based hybrid role, with an expectation of 2–3 days per week in office and a preference for candidates based in San Francisco or San Diego.
What you will do:
- Own all tester communications across the full test lifecycle — from onboarding and device distribution through weekly check-ins and test closure — with no day-to-day prompting required once the program rhythm is established.
- Run Centercode as the primary operator: configure activities, monitor daily feedback streams (bug reports, surveys, qualitative responses), triage issues, and maintain tester engagement without waiting to be asked.
- Identify trends across all feedback types and translate device or firmware-level issues into plain-language, customer-impact summaries ready for stakeholder consumption.
- Own hardware logistics end-to-end: shipping label creation and tracking, cohort unit assignments, device returns, and post-test inspection — keeping inventory records in Centercode accurate and current.
- Produce weekly summary reports tracking tester participation, feedback trends, open issues, and progress against test objectives; lead or co-lead stakeholder readouts as the program matures.
- Drive cross-functional issue resolution with Product, Hardware, Firmware, Software, MX, Legal, and Supply Chain — coordinating independently and surfacing only decisions that require DRI input.
- Own and continuously improve the operational processes and documentation that make each test more repeatable than the last, building toward a scalable Field Testing function.
Requirements
We would love to consider you for this role if you have:
- 3–5 years of experience in a program management, QA, or technical operations role at a consumer hardware or wearable technology company — with a track record of running complex, multi-stakeholder programs independently.
- Hands-on experience managing beta or field test participants end-to-end, including confidential hardware logistics and structured feedback collection; Centercode or equivalent platform experience required.
- Strong communicator who can write with precision for a nervous first-time tester and synthesize messy feedback into sharp, decision-ready insights for a senior stakeholder — in the same day.
- Highly organized, self-directed, and proactive: you identify gaps before they become fires, document as you go, and don't need someone to remind you what comes next.
- High emotional intelligence and calm under pressure — able to manage tester frustration professionally and navigate cross-functional ambiguity without losing momentum.
- Familiarity with hardware shipping logistics (FedEx/UPS Business) and experience with wearables, biometric data, or digital health products are strong pluses.
Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.
What we offer:
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.
What we offer:
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
- Region 1 $119,000 - $140,000
- Region 2 $106,250 - $125,000
- Region 3 $99,450 - $117,000
A recruiter can determine your Region based on your US location.
We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers!
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- Our jobs are listed only on the ŌURA Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are sent through Docusign after a verbal offer, not via text or email.
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